Hotel Stays: If there’s a problem, deal with someone in authority

Try to settle your dispute with the front-desk personnel, but if you’re still not satisfied, ask to speak to the general manager. Keep in mind that it’s the job of the front-desk staff to solve problems without involving the general manager. Use this knowledge to your advantage in disputes over small matters. If your problem is a big one, though, cut to the chase and demand an audience with a person in authority.