Be specific, focused, and fair when making a complaint

Have a complaint to make to a hotel’s front desk? Regardless of the problem, be very specific about how you would like to see the situation resolved, but be fair: If noisy neighbors kept you awake one night of your two-night stay, don’t demand a refund for both nights. You have a better chance of resolving your dispute if your expectations seem reasonable. Also, hotel managers have been trained to let aggravated customers vent until they tire of arguing, so be sure to initiate a dialogue rather than droning on ad nauseam. Stay focused, and reiterate your specific demands if the conversation veers away from the problem at hand.