111op

Hi folks, I posted this review on Tripadvisor. I normally don't bother with hotel reviews, but their kindness deserves my taking a few minutes to promote them in public. They are currently #54 on TripAdvisor:

[TripAdvisor Review]

I spent one night at this hotel in Rome on the night of Good Friday. I had a single and it was excellent value. The hotel had a separate night entrance at 51 via Napoli, so returning late at night wasn't a problem.

In my sleepiness and haste in the morning (I had a 7:20 am flight out of FCO and arranged for a car pickup at 5:15 am), I misplaced my sweater in the hotel. The hotel sent it to a friend in London free of charge (postage was 4.15 euros) and refused to charge my credit card for this service.

I am very impressed and pleased that I landed at this hotel as it was very difficult to book a hotel in Rome around Easter.

Maire

More businesses should realize that such a small kindness can reap them big rewards.

Maire

P.S. in terms of repeat business, word-of-mouth advertising, etc.

111op

I was surprised by how nice they were.

I wanted to send them something, but now I'm leaning towards taping a 10 euro bill on a thank you card and sending it to them -- if I can find a 10 euro bill.

I like the sweater very much (the friend who received the package said that as long as she saw it, she knew it was mine -- it cost over 100 euros when I bought it in Paris last winter).

Maire

That's so great you got it back.

111op

I know. I was skeptical that they would send it.

Obviously I'm very pleased, as I said that I don't usually do hotel reviews.

111op

Link to hotel

http://www.geahotel.it/

I booked my room on Venere.

dublincailin

How kind of them! Definitely a place to recommend and remember!

111op

Just bringing this to the top for people who might have missed it.

111op

Bringing this to the top for someone who is thinking of staying at this hotel.

mvor

Hi 111op, glad you got your sweater back and that you took the time to highlight the hotel's kindness!