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Holland America Line: Nieuw Amsterdam

  • Holland America Line
  • Holland America Line
  • Holland America Line

Nieuw Amsterdam Review

The second Signature-class ship, Nieuw Amsterdam launched in 2010, celebrates the history of New York City with its Big Apple-inspired interior decor and art collection. Following Holland America Line’s tradition of recycling ship names, she is the fourth ship in the line with this name.

Signature-class vessels were so named because they are the first ships in the fleet to be launched with all the so-called Signature of Excellence features fully integrated into them. Larger than the other midsize ships in the fleet, they are pure Holland America, with all the traditional amenities and services plus some added bonuses. You’ll find familiar public spaces as well as a second specialty restaurant and adjacent lounge, a new bar that anchors the Explorer's Lounge, and an Italian eatery tucked into a corner of the Lido.

No-smoking Spa staterooms near the Greenhouse Spa feature Asian-inspired decor and spa amenities. Poolside are private, draped cabanas, and one deck up the tented Retreat cabanas are filled with amenities that include the use of handheld fans, an Evian spray mister, iPods with music preloaded, and chilled water. You can look forward to icy refreshments and afternoon champagne. Cabanas are reserved by the day or by the cruise (for an extra fee).

Holland America Line has enjoyed a distinguished record of traditional cruises, world exploration, and transatlantic crossings since 1873—all facets of its history that are reflected in the fleet's multimillion-dollar shipboard art and antiques collections. Even the ships' names follow a pattern set long ago: all end in the suffix dam and are either derived from the names of various dams that cross Holland's rivers, important Dutch landmarks, or points of the compass. The names are even recycled when vessels are retired, and some are in their fifth and sixth generation of use.

Noted for focusing on passenger comfort, Holland America Line cruises are classic in design and style, and with an infusion of younger adults and families on board, they remain refined without being stuffy or stodgy. Following a basic design theme, returning passengers feel as at home on the newest Holland America vessels as they do on older ones.

What You Should Know

Pros

  • Spa staterooms and suites can be completely no-smoking
  • With sea views and intimate seating alcoves, the Silk Den Lounge is one of the prettiest in the fleet
  • Guests love culinary presentations in the state-of-the-art demonstration kitchen

Cons

  • Shelves are okay, but drawer space is inadequate in standard accommodations
  • Some spa staterooms offer unusable Juliet balconies
  • Teens are somewhat slighted here compared to other Holland America ships
Ship Stats
  • Crew Members 929
  • Entered Service 2010
  • Gross Tons 86,700
  • Length 936 feet
  • Number of Cabins 1,053
  • Passenger Capacity 2,106
  • Width 106 feet
  • New

Mar 6, 2017

I Want A Refund

On an Eastern Caribbean 7-day cruise that ended March 5th, my wife and I signed up for the "open dining" option. The cruise line, however, booked a 900 passenger group who were assigned reserved dining at 7:00PM. That meant the rest of the passengers could only eat between 5:00-6:00PM, much earlier than we preferred, especially after shore excursions. The food was served in very small portions, with little variation to the menu day-to-day. The food

was just okay. Also, the day before we were to stop at the cruise line's private island, the crew was aware there were storms approaching. Nevertheless, we sailed to the island, where the captain told us it was unsafe to disembark, and the island's workers had been unable to reach the island from their residences nearby. Common sense would have told him to try to sail toward better weather; instead we spent 7 hours (the time we were scheduled to be ashore) sailing in apparent circles in rough seas before finally heading home. Unlike other cruise lines, Holland charges each guest $12.50/day for gratuities for room stewards and back stage personnel. Beverage servers and upscale restaurant servers automatically receive a 15% tip. The result is a mixed bag of service quality throughout. Some are friendly; others impertinent.

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  • New

Aug 6, 2016

Alaska

Worse cruise ever!!! Cabin had fingerprints all over wood paneling in stateroom. Dirty rug and chesterfield. Became extremely ill after three days with terrible cold. Two others in our group of four came down with the same illness - diagnosed as influenza A . Coughed continually. One woman was hospitalized after returning home with pneumonia. She was readmitted yesterday (still ill after being home 2weeks after cruise) I ended up with severe

laryngitis which is still a problem. Never again will I cruise with this cruise line. Also observed cleaner in dining room clean off chair seat and then with the same cloth wipe off the table. Disgusting,,,

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  • New

Jan 7, 2014

Western Caribbean

Excellent cruise: Weather, ship, food, service all wonderful. Precruise stay in Ft. Lauderdale at the Hyatt, 17th st. location. Embarkation was easy, made it to our stateroom by 12:15, then had a Mariner status lunch in Manhattan dining room. Our room was a small suite (SS class) with a jetted tub, separate shower, and double sink with undersink shelf for storage in addition to corner glass shelves. Room was perfect for us, AND the balcony was

over 90 sq. ft.(7 X 13) with table and four chairs, two for lounging with foot stools. Plenty of storage and room service was only 1 button away. Food was outstanding in all venues, especially the specialty restaurants, Pinnacle and Tamarind. Had cooked-to-order breakfasts every day in the Lido buffet--just couldn't bypass the Eggs Benedict (they actually could prepare 7 different types of this specialty) Our New York Strip and Filet Steaks in Pinnacle were perfectly cooked for each of us, tender and moist--just delicious! Only ate twice in the main dining room (for dinner) and food and service were top-notch for us. We don't drink, so the drink cards were not important to us. Stateroom was a small suite (SS) and perfect for us. Check carefully and read thoroughly about accommodations before booking. We certainly enjoyed our large balcony. One thought I had was that a couple could choose a less-expensive cabin and rent a pool cabana for a few days for a great outdoors experience while on the ship. Didn't participate except for two outstanding shows: Recycled Percussion (from America's Got Talent and Las Vegas) and Cantare, a male quartet with great voices singing songs for us Senior Citizens. Also enjoyed several of the Microsoft presentations, because they dealt largely with Windows 8 and presenter was good. Since I had sailed once before on HAL with a special science group and had visited the private island where I rode horses and jet skiied, my wife and I just went ashore there and enjoyed the ambiance and the barbecue. We took no HAL excursions, preferring instead to make our own arrangements. Just do your homework on each port and pre-plan accordingly. On Grand Cayman we took a taxi to 7-mile beach and enjoyed chips and dip at the Marriott outdoor cafe while enjoying the beach and view. We also preplanned a jet ski trip in Key West: Had a blast! Absolutely loved it! My wife and I are experienced travelers, but we had thought previously that we just didn't want to cruise. This trip, however, changed our mind. Holland America Lines has a demographic of seniors 55 and older and plays to that group. Were there minor glitches and problems here and there. Yes, but we handled them as we always do: Deal with it and move on. Just don't understand how some travelers can be so illogically ticked off about so many things. Hints: Plan thoroughly-- there's an enormous amount of information about travel and cruises available. Prior planning prevents perturbed persons... Shame on you if you spend large monies and get poor results. Seems that some of the negative comments say as much about the customers as about the ship and cruise. The Nieuw Amsterdam provided us a great cruise experience.

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By Rick_CR

  • New

Dec 3, 2013

West Caribbean

We had paid for 2 weeks of cruising, but left the ship after one week, forfeiting nearly $4000 rather than remaining on board for another week. We had previously cruised with Holland America & were satisfied, but it appears that the purchase of this line by Carnival has ruined it. Food was just plain bad; service was slow; cabins were not clean. One positive, the king sized bed was comfortable. Bland, tasteless, unimaginative food at lunch

& dinner, however breakfast was passable. We had a Veranda Suite; spacious, but not as clean as we expected. Bed was comfortable, but all other furniture in the suite was uncomfortable. What little entertainment there was... boring. My wife did enjoy one of the culinary classes, but left because families with children were allowed to be noisy and distracting. Look up Grand Turk. We are still wondering why any ship would stop there. We have cruised the Caribbean three times before and never stopped at Grand Turk, aka the armpit of ports. Even the staff were making jokes about this place as a waste of time. As noted above, although we had pre-paid for 2 weeks, we left after the first week to avoid enduring what was our absolute worst cruise experience. We've enjoyed all other cruises with one exception.

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  • New

Jun 1, 2013

Barcelona to Venice

I tend to like smaller ships but the Nieuw Amsterdam (2000+ passengers) was well organized and comfortable. The ship is relatively new and beautiful, and the service is very good. Overall we were very satisfied and will continue to use Holland America We thought the food was great. In particular the specialty restaurants Le Cirque, Tamerand , and the Pinnacle were first class. I actually think the food has improved in the past few years

and I appreciate the slightly smaller portions. As the ships get bigger the staterooms seem to be getting smaller. We always have a verandah and this too was smaller. This was probably as small as I could enjoy. Usually we get involved in on-board activities but with many day long excursions and only one day at sea we just had no time. We were disappointed that the piano bar only opens a 9PM. we used to like to go before dinner. The entertainment at the Showroom at Sea just didn't interest us --- a step down from previous cruises I was disappointed in several shore excursions on this trip. I would plan several of my own if I were doing this cruise over. Got a bit tired of the tour bus lunches --- bland /boring. Some of our best visits to ports were done on our own --- certainly the best lunches and wines I was particularly annoyed that the Shore Excursion Desk would tell us that there would be no shuttle buses available to get from the port to the city / town so that we would buy an Excursion, then the night before announce there would be a shuttle when it was too late to cancel our Excursion. Shuttles were typically 12-14 Euros, a lot less than excursions The trip from Barcelona to Venice was great but unfortunately several of these ports (particularly Florence and Dubrovnik, Venice) are overrun by tourists (6+ large ships in port at a time). If I return to Europe (been in various parts 10 times already) I will focus on cities that are not reachable by cruise ships

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