Fodor's Travel Talk Forums - "You have a very bad hotel" Powerpoint Presentation

Fodor's Travel Talk Forums (https://www.fodors.com/community/)

- United States (https://www.fodors.com/community/united-states/)

- - "You have a very bad hotel" Powerpoint Presentation (https://www.fodors.com/community/united-states/you-have-a-very-bad-hotel-powerpoint-presentation-215547/)

"You have a very bad hotel" Powerpoint Presentation

Following is link to above, posted by two disgruntled hotel guests http://www.craphound.com/misc/doubletree.htm

Wow, someone is very organized!! I would suggest that they send it to the CEO of Doubletree. When I have a complaint, I no longer deal with the little guys (ie general mangers). I go straight to the CEO and usually make a nuisance of myself until I get satisfaction. The CEO is concerned about the bottom line, the general managers are only concerned about getting you "off their phone".

Looks like SOMEBODY needs to get a life.

Well, this was interesting. Sure wish I knew how to do this type of thing when I needed it. Ramada Inn did the same thing to me on my wedding night. I even had all my wedding guests staying at that hotel and told them we would be in late. Again, the same thing as above, no room (even with credit card guarantee), no other rooms available in the city (found one room in a hotel used for hookers, and refused). Had to return home to my parents and sleep on the floor, amongst all my relatives.

That's a clever way of calling attention to a bad situation. However, this couple never even made it into a room. I can see this sort of presentation being very useful (and colorful!) to those who are put into subpar, subhygienic hotel rooms. The photos that could be taken would add so much more oomph! It's one thing to say you had a bathroom that had mold growing all over the tiles, but the colorful photos of the species would add shocking proof.

What a hilarious presentation.Thank you

I have had similar experiences with botched reservations twice. Once, one of the Ramada Inns in Columbus Ohio cancelled not only my reservation but also the reservations of two family members we were to meet us at the hotel. We were prevented from getting to Columbus that night because our flight from Charlotte was cancelled. The party we were to meet had gone to another motel, and the Ramada had no idea where they were. Our family members of course had no idea where we were. We finally located them through a family member who received a phone call after the change in plans. The other time I get stiffed was actually funny. I had a credit card, late arrival guaranteed reservation at a motel in a little town in British Columbia north of Nelson. When we arrived about 9 PM, the woman in charge had already sold our room to someone else. By way of explanation, she said that she had called my home telephone number (in Athens, Georgia) and I wasn't there. Because I didn't answer my phone, she let someone else have my room. [go figure] Fortunately, we ended up in a bed and breakfast outside of town that was a better deal. I don't think the motel woman spoke enough English to understand the meaning of guaranteed late arrival. Also "ready money" was standing there waiting. I never quite figured out why she did not send them to the B and B and let me have my room. I think that reaction by the desk clerk at the Doubletreewas was in the same league as the guy in a motel in Boise Idaho who about 2 AM booked a new arrival into my room and sent him up with a key. My wife woke up to the sound of someone pushing on the door, which fortunately had a safety chain on it. I am glad the person did not come all the way in because my wife had unplugged the table lamp and was standing there holding the lamp over her head as a welcoming committee. A very loud, and none too gentle GO AWAY prevented further attempts at entry. I called the front desk and demanded to know what was going on. The desk clerk wanted to know what I was doing in the room. I told him I was trying to sleep, which was what he was obviously also doing. And once at a motel near Bryce Canyon, we had the reverse pulled on us. The desk clerk sent us to as room that was already occupied. Nice young couple. They were so involved in what they were doing that they did not even notice our hasty, but very discreet, retreat.

Here's another bad vote for Ramada Inns. Same things happened to me twice in Florida.

No wonder that was bad, it was Texas!

This site makes me want to develop site-creating skills--how super satisfying to be able to put this out there for all the world to see!!!

I like what I saw on another site, let me find it... Oh yeah, http://www.mika-sys.com/mdp/ltr_to_papa_johns_pizza.htm

The Power Point site is inspired -- loved it, passed it on. Soon it will be notorious, because I'm sure I'm not the only one. Doubletree will rue the day . . . The PapaJohn's Pizza one is lame. Sorry if you're the author, Mike, but dense white text on black background is strikingly not effective. I quit reading after the first few sentences.

Yes, what happened to them wasn't the best, but to take the time to do this is disgusting. You don't need to post names etc. on the web. What kind of person takes this kind of time? They are the type of guests a hotel doesn't need. Besides, their presentation was filled with mistakes. If you are going to go to the trouble, at least do a good job!!

SHe must work for Doubletree. Great site!

Now that was a fabulous presentation! What an effective way to make a company take responsibility for it's horrendous treatment of their guests. If more people did things like this there would less instances of lousy customer service that is everywhere these days. Karla they should post names etc. on the web. How else will people learn that you can't screw your customers and get away with it? It's time for people to stop making excuses for poor service. Loved the presentation, these guys must be in the advertising business!

Karla, go back to bed! This site is great...entertaining enough to keep me (and, hopefully, the CEO of Doubletree) reading, and substantive as well. Anyone who has ever been in a similar situation at 2am knows why the authors went to such lengths to state their case! Well done.

This is toooo clever. What a great presentation. And to the stab at Texas, lay off, this could (and has) happened everyplace.

Can I pay someone to do a similar presentation for submission to delta Airlines ... just to point out their absolutely horrible service, uncaring attitude and arrogance. I asked for an aisle seat ... they told me to go jump ... I said we'd rack up 100,000 with Delta this year ... they retorted "So what, we've got million milers who aren't on the aisle." This is an airline, if it weren't for its employees, that deserves to fold. I'd love to have a Power Point for Delta ... they had one Mike, I have at least ten of that ilk. Ciao

Now fussy "L," you are just po'd that you didn't get your aisle seat. Big woop. Elizabeth, L, and all: Draw a distinction between hotels that give you crappy service and airlines, which are pressed to their very limit just now. On any given route other than the NYC-West Coast routes, you probably don't have more than one other choice of airline, if that. One third of all the seats in couch are middle seats, which everyone hates. Weather messes up probably 1/3 of most flights, esp. at this time of year. When something goes wrong in Seattle, Chicago and Boston are screwed. But hotels: you have at least 5 major chains at each interstate exit, and 10s of chains in each major city. The non-first-class rooms are still habitable, usually, and I don't require a "window-seat" or "aisle-seat" bed -- and look, my own restroom! So you'd think a hotel chain, esp. Doubletree, would worry quite a bit about this kind of negative publicity. We do have a choice. Bubb-bye.