Sorry folks. Another satisfied customer. My husband flies frequently and has few complaints. My daughter was recently at camp, 2000 miles from home and needed to return home early. This necessitated her flying from a different city than was on the original ticket. She'd flown to camp on a free ticket (award travel). For $75 (which is the announced fee for changes), United changed the location of her departure and the date to the day we wanted (only two days after we called). Because there were no direct flights home from her new city of departure, she had to change flights along the way. United made sure she knew exactly where to go at the next airport, without her even asking. They were totally on top of things and that was quite a relief. I cannot complain about United. In fact, I'd say thank you to United for having helped us in a hard situation.

somebody ripped you off. There is no fee for changing those free award tickets. You can fly back from whatever city you want to as long as it's back into the city that you came from. <BR>Unless they recently changed their policy, that is. They are so starved for ways to make money that they are charging for your 3rd bag, cutting the food down to crumbs, cutting down from 4 flight attendants to 2 on many flights, etc.

United is the only airline I know of that doesn't charge you for headphones when they show a movie. That always pissed me off anyway--I have to pay another $5 for the movie when I've already paid $500 for my ticket?? How cheap can you get! Sorry but I think United's pretty good, comparatively speaking.

Just returned from vacation. Family of four flew on United with tickets bought via Priceline. I really had no problems with customer service before hand or with the flights themselves. And I also appreciated the free headphones. I found them to be not significantly better or worse than any other airline I've dealt with.

Everybody just needs to stop complaining. I have many miles on UAL and I have had no problem getting free tickets or using upgrades. Nor have I had any problems with any ignorant attendants. Quit complaining about waiting so long for upgrades, get 1K status and you're practically guaranteed an upgrade. Why in hell would an airline want to put priority over someone who never flies over someone who flies every week? Just think for a second, loyalty does pay off.

Who's asking for priority or an upgrade? All we're asking is that they train the agents for more than an hour before they start answering the phones. <BR>And do the agents have to get up on the wrong side of the bed EVERY damn day?

I'm sorry hector, I just scanned through the replies really quickly. However, the same service applies for customer service. Once you get some kind of status on united, whether its prem, prem. ex., or 1k, you get to call a different number then the one listed in any old phone book. The representatives are very nice and helpful. I have also dealt with the regular representatives as well. The only problem I have with them is the waiting time to actually speak to someone. Maybe you just got a really bitchy rep, I don't know, but what I want to know is how many times you've actually called.