Travelocity error
 

Earlier this morning, I purchased a last minute flight and rental car special for this weekend from Travelocity. The problem is that the email confirmation is for a 9AM return flight, not a 9:45PM.

I saved the page when I ordered on my computer, so I know it wasn't an error on my end.

So far I have been on hold at Travelocity for about 20 minutes.

Wish me luck. And patience.

Keith

good luck and have patience!

Good luck! Let us know what happens. Be patient(easy to say)!

Take a deep breath. I hope they can help you. Let us know what happens.

I got a person (somewhere in India), not I am holding while she pulls up my reservation.

They need different on hold music.

Keith

Are you still waiting???

Back on hold again. No acknowledgement of the error, but the lady is checking the availability on the flight I was supposed to have.

Yes, over a half hour now.

Keith

Hang in there and stand your ground.

You have an email confirmation.

But the confirmation is wrong.

I'm holding for the 4th time. The lady just checked back to ask a couple of questions that I had already answered.

Thanks for letting me vent here!

Keith

Wishing you luck! Keep us updated.

I now have an email confirmation with the correct flights.

It took over 50 minutes on the phone. Guess I didn't need to have lunch today:-)

Thanks for your support!

Keith

Thanks for the live "blog" - I couldn't wait to see how it turned out! (Glad it worked out).

Glad it all worked out!

Keith, I'm so glad you ended up with a walid woucher for your trip!

So, where are you going?

Valla Valla?

Wegas?

You have the correct consonant - Wisconsin

Though in the time it took to confirm my flights, the radio show "Whad'Ya Know?" that was part of the reason for the trip, sold out.

Keith

Oh, too bad. Still, there's lots to do in Madison on the weekends.
My son graduated from the University in May and I miss going there. There are so many good restaurants.
Unfortunately, we're supposed to be rather cool this weekend.

Turns out that Travelocity had a general problem today. This came in email tonight:

A recent issue with our Web site may have affected your Last
Minute Deals travel package Milwaukee, WI: Fly & Drive --
Schle-miel! Schle-mazel! Brew City Incorporated! on 9/26/2006. To
avoid potential complications, please check your confirmation
email to ensure that the flights in reservation ####### are
correct.

**If the flights we booked are different from what you chose,
please call our toll-free Customer Service hotline immediately at
1-866-474-8359 to have this discrepancy resolved.**

Sorry to burst your bubble, Keith, but ALL of the Travelocity support for US point of sale customers are in TEXAS.

TxTravelPro, in that case they hired that poor woman right off the plane to the US.

I don't know how many times I had to ask her to repeat what she said, because of her accent.

And no, I don't mean a Texas accent:-)

Keith

Travelocity's customer service reps are in India. My husband and I booked a trip through Travelocity and experienced multiple problems.

DH did all of the calling and got really fed up with talking to people in India.

Nope... they are not.
I have 4 friends who left Carlson Wagonlit in Dallas to go to the Travelocity call center near DFW.

Yikes, just think of the people who didn't even NOTICE that their confirmation was wrong. Ooops.

I spent an hour on the phone with Travelocity when I paid for one hotel (Hampton Inn) and when I arrived at the address it was what used to be the hotel, but was now a run-down motel. I was able to get Travelocity to pay the difference btwn what I paid them and what the hotel I was supposed to get actually cost. The hotel told me that many people had the same problem, but just stayed at the run down motel. Never do that.

And another happy ending! I emailed a friend who has a friend on the "Whad'Ya Know?" staff and I have a ticket.

To top it off, I am taking advantage of the free museum day (see thread at http://fodors.com/forums/threadselec...p;tid=34875989 ) and will visit the Wisconsin Maritime Museum in Manitowoc that afternoon for free. It is usually $12!

Keith