Marla |
Jul 5th, 2002 10:57 PM |
B&B's tend to have interesting "policies". We generously tipped every day at breakfast and left a generous tip for the maids recently, only to discover upon checkout that a 20% gratuity/service charge was added to our ENTIRE bill when we checked out. When I questioned this, explaining that we had already left generous gratuities, we were advised that this was "in addition to the room rate". This was not mentioned on their website, or on the confirmation we received in the mail, which I politely pointed out - whereup I was handed a "rate sheet" that is included within the glossy brochures at the front desk (but was not included in the confirmation mailed to us) which included the tiniest of asterisks with a note in the teeniest of fonts that a 20% gratuity/service charge was applicable to the room rates. I also questioned adding a 20% gratuity to the ROOM portion of the tarriff. The proprietor informed me, quite unpleasantly, that "this is our policy" and "we already have your credit card number". Since this was never "communicated" to us on their website, on the phone when I confirmed the arrangements, or upon check-in, I disputed the additional charge with my credit card provider when I received my statement, and the 20% was credited to my account. I sincerely doubt that the staff benefits in any way from that 20% gratuity/service charge. On top of that, there was virtually NO water pressure or hot water when we jumped into the shower. Since there were no phones in the rooms, we had to get dressed and go down to the front desk, whereupon the nasty lady there said only, "well what do you expect when everyone wants to shower at the same time???" Add to that, breakfast, we were informed upon check-in, was available only from 7AM-8AM. (Which would explain why everyone was headed for the shower at the same time, you think?) And, there were no choices whatsoever. "Today we're serving.." Our room could not have been more sparsely decorated and furnished, and looked NOTHING like those on their website. We paid extra for a room with a fireplace, only to discover that "fire regulations" prohibit actually lighting a fire in the fireplace. Huh? We could hear absolutely everything going on the the adjacent rooms...conversations, bathroom activities, and our room was directly above the "common room". Our bed squeaked whenever we were just breathing in and out. So, after not being able to take a decent shower, and rushing down to the kitchen in time for breakfast, and having attempted to sleep in the most uncomfortable bed ever, we were served a really terrible breakfast. Watery juice, positvely awful coffee, and some sort of "flan" with eggs and broccoli, along with "smoked bacon" all of which was entirely unappealing not to mention impossible to even CHEW. All in all, you should be way more concerned with the experiences of others at the specific B&B you've selected than the gratuities....
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