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Stonehouse Inn and Restaurant -Nightmare of a stay

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Aug 23rd, 2011, 09:28 AM
  #1
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Stonehouse Inn and Restaurant -Nightmare of a stay

I wanted to warn people about this place.
We were in town for a wedding and wanted to book just one night so we thought this looked good being somewhat historic. The room was okay, bed rather uncomfortable and normally I would not have given this review if this was all it was. There is absolutly no phone or internet connection in the room we were in so when at 3 in the morning, couldn't sleep (because of the bed), we went to our car where we knew we could use our phone and WE COULDN'T GET BACK IN!!! There is no night manager. To get in after hours you are supposed to enter a code into a security door(opens with no code) and the inner door is supposed to be unlocked. It was not. We spent the night (it was pouring)in our car and at the hotel down the street who kindly let us sit in their lobby. At 6:00 am we were absolutely desperate and started circling the place with the car, honking our horn and still no one stirred.
We left quite a few pitiful messages on the machine, I've sent them an email stating the problem and NOT ONE APOLOGY FROM THEM. We were terrorized. Good thing we didn't have kids with us.
Someone finally showed up at 7:10 on Sunday morning. "continental breakfast" was supposed to be at &.
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Aug 23rd, 2011, 09:43 AM
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"We were terrorized"
How were you "terrorized"?

"At 6:00 am we were absolutely desperate and started circling the place with the car, honking our horn and still no one stirred."
I'm sure the other guests appreciated that.

"There is absolutly no phone or internet connection in the room we were in"
That's not unusual in a B&B. In fact there website tells you that there is a phone in the gathering room for guests to use. There is no mention of internet - probably because it's not provided for guests.

"Today, the Stone House Victorian Bed and Breakfast Suites provide our guests with comfortable quarters, that are decorated charmingly with period furnishings and linens, but also include modern amenities. The Stone Room is our gathering room. It has a television, telephone, books, games, and puzzles for inn guests to use"


Was this the first time you stayed in a B&B? It sounds like you expected it to be staffed like a hotel. They are not.

"Someone finally showed up at 7:10 on Sunday morning. "continental breakfast" was supposed to be"
That someone probably wasn't sleeping in the B&B. Nor were the other guests if you were driving around honking the horn.
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Aug 23rd, 2011, 09:48 AM
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"Good thing we didn't have kids with us."


If you had kids with you, you probably wouldn't have gone out to your car to hang out and the whole fiasco would have been avoided.
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Aug 23rd, 2011, 10:01 AM
  #4
 
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One day I'm sure you'll be able to laugh about this. By the way, where is the Stonehouse Inn and Restaurant?
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Aug 23rd, 2011, 10:40 AM
  #5
 
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Sounds awful for you. But, really, for security the doors should be locked overnight. Guests probably don't leave in the middle of the night and expect to get back in. Honking your horn at 6 a.m. was a very thoughtful touch. Those guests were terrorized by you.
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Aug 23rd, 2011, 10:46 AM
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First post, probably hasn't stayed in a B&B before.
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Aug 23rd, 2011, 11:16 AM
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I think emalloy is correct. Perhaps they are not travelers. I have only slept in 2 hotel beds that were comfortable.

In my first stay at a B&B, the man of the house came up to our room every 10 minutes to tell us breakfast was ready even though we told them the night before that we would not be down for breakfast at 7 am. We were three women traveling together. We weren't "terrorized" but it was very rude and insensitive.
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Aug 23rd, 2011, 11:20 AM
  #8
 
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I can't wait to hear from the other guests who were terrorized by the lunatics "circling the place with the car, honking our horn" from 6 am until 7:10 am.
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Aug 23rd, 2011, 01:04 PM
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Well based on this first time post, I'll never stay at the Stonehouse Inn, wherever the heck in the U.S. that is!
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Aug 23rd, 2011, 01:05 PM
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It's next to the Stonehouse Restaurant.
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Aug 23rd, 2011, 01:11 PM
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The poster did say that there was supposed to be a way to get in after hours and that it didn't work. What if they hadn't been sleeping and gone out to their car, just came in very late from the wedding?

On the other hand, the poster states "There is absolutly no phone or internet connection in the room we were in so when at 3 in the morning, couldn't sleep (because of the bed), we went to our car where we knew we could use our phone". Not exactly sure why they would need to go out to use the phone at 3 a.m.!
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Aug 23rd, 2011, 01:15 PM
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I'll stay there.

Fallingwater is on my Bucket List but I wasn't sure where I would stay. Stonehouse is referenced on their site -
http://www.fallingwater.org/126
and I'd give that recommendation more weight than someone who spent an hour honking the horn while guests were sleeping inside.

I think someone needs to GIVE an apology rather than complaining about not receiving one.

http://www.stonehouseinn.com/
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Aug 23rd, 2011, 01:19 PM
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"The poster did say that there was supposed to be a way to get in after hours and that it didn't work. What if they hadn't been sleeping and gone out to their car, just came in very late from the wedding?"

sf, my guess is that the innkeeper locked the interior door for security reasons when they left the premises late at night. Since everyone was in and settled in for the night, I doubt the innkeeper expected anyone to leave at 3pm. Or maybe it was a simple mistake and the latch was turned accidently on the interior door. In any case, being locked out from 3 to 7 was inconvenient, but not "being terrorized".

I'm wondering why they both left to go to the car at 3am. That's seems weird to me.
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Aug 23rd, 2011, 04:56 PM
  #14
 
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I'm sorry but using a phone IN YOUR CAR at 3:00 am because you can't sleep, driving around a B&B at 6:00 am without thinking of the other guests, honking like a "TERRORIZED" maniac, it begs to be asked...

Were you STONED?
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Aug 23rd, 2011, 05:11 PM
  #15
yk
 
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I'm trying to be objective here. Let's not dwell on the fact that the OP needed to use their cell phones in the car in the middle of the night...

What if, I wanted to retrieve a book from the car trunk because I couldn't sleep in the middle of the night

I see why the OP is angry:
1) Inner door was locked when it was not supposed to be. I WOULD be upset if I were locked out of the inn and could not get back in.

2) According to the OP, the Inn owners have not replied or apologized for this mistake

If it were you, wouldn't you be upset? [tho honking at 6am would not have been my "solution."]
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Aug 23rd, 2011, 05:54 PM
  #16
 
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I am with yk here. If the interior door was supposed to be open it should have been. The OP's hyperbole, unreasonable expectations, and odd/annoying behavior aside, they had good reason to expect the inner door to be open if that is indeed what the procedure was supposed to be.
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Aug 23rd, 2011, 06:05 PM
  #17
 
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You're right YK.

*hangs head in shame*

I would be upset about being locked out too.

I ALWAYS make sure my card key works or someone is standing at the door to let me back in when I make a trip to the car without a card key...or is it key card?

My apologies, Ciaopiazza for having fun at your expense. I'm sure it was miserable and lack of sleep does not lend itself to reasonable thinking.

Perhaps your experience will prompt them to fix the problem.

By the way, what happened with breakfast? You left us hanging.
~Deb
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Aug 23rd, 2011, 08:20 PM
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I certainly would have checked the door to make sure it didn't lock behind me if I were leaving the residence. MAybe it seemed like it was unlocked when it wasn't. I don't know what I would have done had I been in your place besides lots and lots of laughing. That's what I do when I cause crazy things to happen while traveling. I can see us sitting in the car just laughing our heads off. Maybe heading out to an all night place to have a bite or cup of coffee. Is this place likely to have an all night place nearby?
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Aug 24th, 2011, 09:19 AM
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Rooms are priced at $97.01 per night. That's a clear indicator that something is very strange there. They should be 96.99. Or $100. No way we'll be stopping there next week on our drive from bethesda to burlington.
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Aug 24th, 2011, 12:36 PM
  #20
 
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This is the kind of post to which the only possible response is the well-known "Dear Sir, A madman appears to be writing letters and signing your name."

Whatever justice might have been on the OP's side was forfeited through ranting and hyperbole.
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