hi bamakelly, curious if any new developments with catching the thieves....

Unfortunately, Wednesday, no new developments. My friend (the one who owned the luggage) has been contacted by the Sheraton insurance company and told that they do not intend to pay for the replacement cost. However, my friend is not stopping there: she intends to get an attorney friend to write a letter for her. I think it's a good idea. She has the photos in hand of the thieves on surveillance camera with times printed at the bottom of each picture. In one photo they are shown at the top of an escalator (stolen luggage in hand). Eleven seconds later they are shown in another photo, at the top of ANOTHER escalator far, far away from the location of the first photo. Obviously the cameras' timers are off significantly. Which means the door security systems may be off too. Which means the whole security system is questionable at all. The detective is still following the case but is not getting much help. My friend is so fired up about this she wants to go to the local "news on your side" about it. I'll keep you posted!

Bamakelly clearly has suffered more than me, but let me share my story.

Recently stayed at the Four Seasons, Scottsdale. Went to dinner at their Blue Moon restaurant, which was empty. Had dinner (no drinks), returned to our room. An hour later we realized our camera was missing.

We called the restuarant, which already was closed, even though it was only 9:30. We called the front desk, which referred us to their security people.

To make a long story short, we definitely left the camera in the restaurant, there were practically zero people eating aside from us, and the restaurant closed shortly after we left.

We haven't seen the camera -- but more importantly, the pictures -- since.

Four Seasons was zero help doing anything about this, although I can understand they would be reluctant to admit someone on their staff is a thief.

So much for "service."

I'm going to repeat what I said before, because it happened to me AGAIN...
I just spent four nights at the Hilton Gaslamp in SD. Housecleaning was in our room when we got back from lunch. The door was wide open, and we walked right in. Told the woman to carry on while we sat around and waited. She left 5 minutes later & never asked to see our keycard. It's got to be SO easy to "break into" someone's room this way.

Wow, Suzanne, I've never thought of it this way... several times in different places I walked into my room to pick something up while the housekeeping was in, now I agree - anybody can walk in, take anything and leave unnoticed.

So we still go back to my original statment/question on 4/24. How do you stop housekeeping from propping the door open? How do you keep your room secure?

If that wasn't your room,suzanne, there could have been one or two people waiting for you when you returned.

That is a scary thought, suzanne!

How do you avoid this?

I know the one girl that I frequently room with makes fun of me because I always keep my room light on, so I am not coming in in the dark. I should e mail her this thread.

Have there been any more developments in this case?

ttt