Ummmm. FOUR year old thread!!

Just referring to how long since it had last been revived.

Like many other people that wrote reviews on this huge screw up of a company. If I could I would give them negative 5 stars. My wife and I had a reservation for them to pick us up at 3:50am downtown SFO for our early morning flight, we were downstairs ready to go with our luggage 5 minutes early. During the 15 min wait time one of there vans went whipping by our hotel at about 40 miles an hour, the driver not even looking for us. So we figured oh ok maybe that's not our van. 20 minutes later I decided to call. The guy on the phone checks the status on our van and says " sorry sir your van was there at 3:56am and you were not there so you are marked as a no ride". Excuse me I said we were there ready to go 10 min before that and the one van that went by sped right by us. Well sir he says it looks like you won't make your flight then. WTF who are you to say that, and thank you for not even trying to get us another ride. We ended up taking a taxi for $2.00 more then the cost of the shuttle. I recommend taking a taxi before using these guys.......

Courtney: Please start a new thread. This thread is about SuperShuttle in NYC, which has nothing to do with San Francisco. I grant that their problems may be country-wide, but this will be of more use to people if it's correctly labeled.