Old Fashioned Italian Restaurant in Manhattan

Aug 5th, 2007, 02:33 PM
  #21  
 
Join Date: May 2006
Posts: 448
We had our worst restaurant experience ever at Baldoria this summer. I wouldn't recommend it to anyone. We had a reservation and were there early. We were the first ones seated upstairs. We got our appetizers but then waited 40 min and still our entrees had not arrived. Everyone who came after, had theirs and were on dessert. The manager rushed by our table once, thumping on it as he passed and said, "it's coming." Well, it didn't, not for a long time after he said that.

Our waiter had no reason as to why our meals were taking so much longer than everyone else. I think they forgot our order in the kitchen. We asked him to please let the manager know what happened, as the tables around us were now paying and leaving and we were still waiting. He promised us he would inform the manager. He suggested the manager would make up for it.

In fact, the manager never came over, we got our bill and never received any coffees (but they charged us for them) and there was never any attempt at to make up for the poor service. The manager then finally came over as we were telling the waiter about the coffee on the bill and the manager proceeded to argue with us, saying maybe it was what we ordered (no, it wasn't, it was exactly what the people next to us ate). He was rude and certainly didn't handle this with any kind of apology. We eat out a lot, all over the world, and have never encountered this kind of poor service. Mistakes can happen, but rude service is not something to put up with when there are so many great restaurants in NY with terrific service. The food, also, wasn't worth half of the trouble we went through. Very standard.

BTW, we noticed afterwards they were not in our NY guidebook.
Clematis1 is offline  

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