NYC-Hotel Edison-My Experience
 

I'd always heard a lot about the Hotel Edison so I decided to try it out. <BR> <BR>The lobby, elevator and halls are lovely. It's an older hotel, but you really can't tell unless you examine the doors, et. al. <BR> <BR>When I got there it was 50 degrees. I turned on the air conditioner b/c I was very hot. I put it on "HIGH" and neutral air was coming out. I'm no expert on how air conditioning works, but I expected cold air to come out. The maintenance man came immediately and walked out in a huff saying, "I'll bring you an other unit!!!!" He waits a second or two, knocks on the door and then sarcastically goes on to explain (in a rude tone) that the reason it isn't cooling is because it's 50 degrees outside. Okay, so when I tried the heat, it didn't work at ALL. The front office said they don't turn on the hotel head until it's below 40 degrees outside. (I tried the heat two days later when I became cold). <BR> <BR>They don't have blow drier in the room. OR ice receptacle machines in the hotel. You have to call the bell captain and they come up with a bucket of ice for .50, plus tip. <BR> <BR>The front desk is a mess. Their computers did not work on three occasions and when I went to check out and catch my plane, they said I'd have to wait 15 minutes b/c they were updating their computers (this, at checkout time). I asked for a copy of the Express checkout receipt and they said they'd bill the account. <BR> <BR>They have no room service and the sandwiches from their in house restaurant, Cafe Edison were stale. Turkey looked, smelled and tasted old. They were rude in the restaurant. Of course, maybe I'm comparing this to the classy treatment and experience I had at the Marquis last year. But then, you get what you pay for. In the future. I'll save up some more and stay at the Marriott Marquis. I paid $166.21 for a mini-suite - which was spacious enough, but would rather have paid $290.00 for a room and have had room service, a blow drier and most importantly GOOD CUSTOMER SERVICE.

I am so sorry to hear this. We have reservations for Hotel Edison in January. I had heard nothing but good things up until now. I hope this was an exception. Please, oh please, if any of you have had good experiences, let us know. Thanks

We had a very good experience at the Edison, and I too am sorry to hear this because I've recommended it many times. I must add, however, that we never intended to use room service--it was just a convenient, clean, friendly place to sleep, jump out of bed, enjoy the city, and jump back into bed. <BR>

I stayed there for a night last week and found it to be fine, especially for the price - $143 for a single (the base rate was $125 before taxes). I didn't spend much time in the hotel but found it clean and comfortable. I stayed later another hotel -- the Best Western Manhattan, where I paid over $200 and would not go back. There was a hair dryer and coffee but the room was a smokling room and the outlets next to the bed didn't work! I plan on staying at the Edison the next time go back. The Edison also seems to get a lot of groups so I'd think they would have to keep the place up if they want to continue to get that segment of the market.

I have not yet stayed at the Edison, but it has long been on my list of budget places in NY to try. And it will still be on my list. It's a shame about your experience, but I think most travelers looking for budget accomodations know that there will not be amenities like room service. Erin's comment about it being clean and comfortable is what I'm looking for and expect at that price. I can bring my own hair dryer and buy an awful lot of ice for the extra $130.

Cheryl - good for you! I think people sometimes forget that low prices require a trade off. Cleanliness, space & safety are rare in NYC hotels, so if the Edison offers those three things, you're lucky indeed!

I completely agree that an inexpensive hotel is difficult or impossible to find and in general, I would recommend the Hotel Edison. I'd also only heard good things. Maybe the problem that I'm having is that the few times I was in the hotel, they just didn't seem to have their act together. And to me, customer service is most important.

My experiences with the Edison have been positive. You get what you pay for, especially in New York. While there is never an excuse for bad customer service, I can appreciate the hotel's desire to offer fewer amenities in exchange for lower rates. Luckily, the service has always been at least adequate and sometimes excellent on my 3 visits to the hotel.

I'm one who has posted an unpleasant experience at the Edison. In fact, at the end of our visit I canceled reservations for a group of 12 who were coming with me later in the summer. The halls on our floors (there were two couples) were dark; our small, run-down room was around a dark corner with an open window in the hall (no screens or locks). I couldn't have slept there at all, and we asked to be changed to a different room. This one was at least closer to the elevator, and the hallway seemed a bit brighter. I didn't expect a lot, but I was frightened to stay there and won't ever try it again. I've stayed at other places in NYC for about the same price and pretty well know what to expect for the money. My Edison experience was about 5 years ago, and perhaps I was on an unrenovated floor. If this is the case, then I might give it another try. <BR>

Judy: Yes, the Edison has been renovated since you stayed there; I think it was redone 2-3 years ago.

Lisa, thanks for the info. I liked the Edison's location among the theatres. <BR>

Funny about the safety factor. When I stayed at the Edison 2yrs ago with a girlfriend and our 10 yr old daughters, we were asked at check-in, "Where are your husbands?" When they learned we were sans men they insisted upon changing our 2 seperate rooms to a connected 2 room suite directly across from elevators. <BR>Patricia