Frank |
Apr 18th, 2005 07:22 AM |
Kudos to Continental!
Just so you don't think I only complain ("Now I Know Why You All Hate Escorted Tours" posting). I have to compliment Continential Airlines for their efficient handling of a flight change. I booked a flight in February for a trip to Seattle this Summer. As you probably know, when you book this far in advance, you may get good prices, but more and more freqently flight changes occur. This weekend I was notified by e-mail of a flight change on both the departure and return. Although we preferred the original times, the departure was still acceptable but the return was much to early to accomodate our cruise ship docking. When I checked the later flight on the internet, the fare was substantially higher. So this morning I called Continental and they quickly made the change at no charge and apologized for the inconvenience. Now that's customer service! Just thought I'd pass a compliment on for an airline, something that is rarely seen these days.
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