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Items left in hotel and Housekeeping "knows nothing" - what would you do?

Items left in hotel and Housekeeping "knows nothing" - what would you do?

Old May 20th, 2006, 05:52 AM
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Like Catbert and toucan2, I know that sometimes things are found. DH and I were in DC several years ago when we forgot the specially designed pillow he always carried with him on his travels (neck and back problems!). We realized it when we got to our next destination. Called the hotel, and not only did they search all the laundry bins for it, they found it, and overnighted it to us. The hotel was the River Inn and that was great customer service.
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Old May 20th, 2006, 06:58 AM
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I've had items that weren't recovered. Fortunately, they were $20 to $30.- items (sandals and a phone charger, so we didn't worry too much.
Old May 20th, 2006, 07:31 AM
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I once left a crocodile headband on an airplane. It was the best looking and most comfortable headband I ever owned, and was a treasurer find from Costa Rica. We were about 100 feet from the gate after deplaning when I realized that I'd left it. I knew exactly where I had left it---in the pocket of the seat in front of me. We went back immediately, got back on the plane as soon as the last straggler was off, and it was ALREADY gone. The janitors were already cleaning and claimed they hadn't seen anything, and perhaps they hadn't--it could have been snagged by a passenger on her way out. I was furious. No wonder people are so uncivil today--you can't let your guard down, or make one tiny mistake or oversight, for a minute.
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Old May 20th, 2006, 08:11 AM
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I have been lucky twice with leaving things at hotels.

Once was during a move, and we accidentally left one of my bags in the parking lot while loading the car in the morning. I realized it that afternoon and called, and they had it. They shipped it to our new address, COD. That was about 12 years ago in Harrisburg, PA...a Hampton Inn, if I remember correctly.

The other was the Westin in Seattle. I was there for the marathon, and had the goodie bag full of misc papers, along with a pair of socks I had purchased at the expo. We lived near Seattle, so we were back home shortly after the marathon and I realized I was missing the bag of mostly junk. The Westin was great, and they actually had the entire bag (junk and all, lol!) and sent it to me at no charge.

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Old May 20th, 2006, 12:26 PM
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"No wonder people are so uncivil today--you can't let your guard down, or make one tiny mistake or oversight, for a minute."

I don;t see what this has to do with being civil. Most people are honest - but a few aren't. That's always been the case - and always will be. It's just that the dishonest ones are always on the lookout to pick something up - so they do find things immediately.

I don't see this as a reason to be uncivil to others though - 95% of whom are perfectly honest. Just a reason to safeguard your belongings - as everyone always should - and should have since people first started to steal (before the last ice age presumably).
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Old May 20th, 2006, 12:52 PM
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Doesn't hurt to check in - you may get a different answer if you really want to spend the time.

Yet another anecdote - my husband left a blazer in a closet in a hotel in New Haven (even though I instructed him twice to check the closet - why is it that I can manage stuff for me and our son and hubby can't even take care of himself? Guess that's a topic for another forum). It was reunion weekend, so the place had been packed.

He called that night when we got home and he realized he didn't have it. No luck. Just for kicks he called the next day and they had found it. They even sent it FedEx to him at no charge! Needless to say, we know where we'll be staying for future reunions!
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Old May 20th, 2006, 12:54 PM
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Since you aren't getting anywhere with the hotel manager, call the corporate office.

An email will not do you any good because you need to speak to someone. Keep calling until the situation is resolved to your satisfaction.
Old May 20th, 2006, 01:13 PM
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I was left a very good pair of dress pants in a chain motel on the interstate. I realized the next day that I had placed them over the back of a chair, and then we had but the bedspread over that, so I missed them when we packed up in the morning. I called the place and they acted very indignant as if I was accusing them of stealing them. They insisted they weren't there and they hadn't been found and there was nothing else they could do -- plain and simple. So I was shocked to return home from the trip and find they had been mailed to me -- Priority mail. The stamp indicated they had already been sent when I had the conversation with the hotel manager -- so he obviously didn't know anything about it.
Old May 20th, 2006, 06:14 PM
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I've left things twice - and called immediately - as soon as I realized what I had done.

One little Hampton Inn-type hotel in Alabama FedExed my winter coat to my next location - at their own cost. I received it the next day.

The housekeeping manager at Jekyll Island packed up a box full of stuff I had left and mailed it home to me. It took over a week - because they were looking for a box big enough to use.

I left diamond studs on the bedside table in a nice hotel on the Alabama coast years ago. Doubled back immediately and housekeeping was still cleaning rooms on the hall. Of course, no one knew anything about the earrings.

All in all, I've found that if you notify someone immediately AND the items are not of real value, I've been lucky in getting things back.

I think contacting via email was a big mistake. There was too much opportunity for things being completely lost/ misplaced in the time lag in someone choosing to read the email - IF they chose to read the email. A direct call has worked very well for me.
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Old May 20th, 2006, 06:16 PM
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NYtraveler, people usually lose their manners when they feel threatened or at risk. Believing that everyone one encounters is a potential thief--and then having that belief validated on too many occasions---makes one feel vulnerable.

Of course, I myself have never forgotten my manners, as I was taught that a lady is known by how she acts when Things Aren't Going Her Way. Therefore, I was absolutely furious when someone stole my headband, but did nothing except thank the cabin attendants for allowing me back on the plane.

I can attest to the fact that sometimes the veneer of civilization is very thin.
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Old May 20th, 2006, 07:19 PM
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If I ever lose anything in a hotel again, I hope it is at Disney World. Once, they searched a huge amount of laundry to find my daughter's shoe, and, on another occasion, took my brother and me to the DUMP to search for valuable blueprints we had left behind. We found them.

I left my cell phone charger at the Hotel Belvedere in Bellagio, and they requested a postal money order for the return. Italain of course, but the charger reached us at home in a timely manner.

But the cute new clothes I left in a NYC hotel room drawer, after staying out all night (it was YEARS ago)and then rushing to the room to grab my things and check out... well, they were never seen again.
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Old May 20th, 2006, 07:38 PM
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My only comment regarding lost items is that it is a prime reason why I always leave a good tip for the housekeeper particularly on the last day of a stay. I have no problem with contacting the establishment and reporting the loss.
Please realize I am not suggesting that you did not leave a gratuity, but am only mentioning it as a suggestion for those who don't think of it. It certainly makes it a lot more effective when talking to "housekeeping" if you can honestly say that you left a decent tip for the maid.
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Old May 20th, 2006, 07:59 PM
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roy, I actually left a tip for the maid each of the two days we stayed at the hotel and she thanked me for it the first time. Unfortunately, we didn't see her the day we checked out.
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Old May 20th, 2006, 08:54 PM
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roy, no offense but I really don't get what you're saying. Are you suggesting that if you had a problem, you'd actually make an issue of telling them ("honestly" as you say) that you left a good tip? What on earth does that have to do with whether or not they return something left behind? That sounds kind of sad to me -- as if you must leave a tip to assure honest housekeeping. I fail to get the connection between the two things.

I leave tips for maids, but I've never once thought about the prime reason being to make sure they'll be honest if you leave something behind!
Old May 20th, 2006, 11:36 PM
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I tip well. My experience is that there is no correlation between tipping well and a better response when it comes to the return of left-behind belongings. I chalk up left-behind belongings as a trip expense. I have had successes, but mostly failures.

Like you, once I "lost" some expensive clothing on a Nassau vacation. Unlike in your case, my mom and I thoroughly checked our room before departing and don't believe we missed clothing hanging in the closet. I now make a list of what I've brought, then check it as I'm packing.

Even with my list-method, I've left behind a few items in the last-minute rush, like my camera battery charger and battery. I really tried to get them back since they were difficult to replace. I was unsuccessful.

Sorry to be so negative. I hope you have better luck!
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