gail

Just checked in at hotel - were told on check-in that 1 of 2 elevators was undergoing major repairs but repairs were complete on other elevator - with notice posted to that effect by elevator. Upon returning from day touring, returned to find remaining elevator was "stuck on 4th floor". We have room on 9th floor - walked up to room and it is now 3 hours later with no sign of elevator being fixed. Desk is not helpful.

No other rooms available at this hotel. Do not really want to move to another hotel - we are finishing 2 1/2 week trip with our 2 adult kids and have lots of luggage - we are all tired and fatigued with travel.

Have 1 more night after today left and then home - just ordered Chinese food and son is hiking downstairs to get it.

Suggestions?

Andrew

I'd say you are due a refund on the nights when there was no elevator or being moved at their expense/convenience to another comparable hotel.

JayZee

Looks like your son is getting his exercise or next time order a pizza...delivered.

mrwunrfl

I'd talk to the MOD and/or the hotel manager in the morning. I would want a refund of the June 23 room rate. Insist that they book me into a room at a (better) neighboring hotel at the same rate and have their staff haul the luggage down the stairs. I would expect that the manager will explain that they will have an elevator fixed that day. At which point I would settle for the refund of the one night.

Tomorrow night, if in the same predicament, call room service for dinner if available.

Andrew

And if the manager is not cooperative and you paid with a credit card, call them ASAP and dispute the charge for the nights in question. Take pictures of the elevator sign...

Dukey

There is no way a CC issuer is going to take your side on this one..the hotel PROVIDED the promised lodging. The fact that the elevator became inoperable is not taking your ability to sleep in the hotel away..just makes it somewhat more inconvenient although apparently more so for you than your kids.

Andrew

Of course the CC would take your side. Why wouldn't they? It's implied in a modern hotel with nine stories that there would be elevator service provided.

kgh8m

Demand to use the service elevator to move your luggage out as you check in to a new hotel.

Get a refund for the rest of your stay and try to get some compensation for the day without the elevator. I don't think you're entitled to 2 working elevators - just one.

dmlove

Dukey, think about it -- what if your room was on the top floor of a 40-story building? Would you still say you were promised a room to sleep in and that wasn't taken away, so tough? I;m with Andrew on this one - I believe you were promised a room to sleep in, and an elevator to get you there. What if the person were in a wheelchair or couldn't climb steps (broken leg, emphysema, whatever)? (P.S. if the room was on the 2nd floor, I would feel differently).

goddesstogo

When you pay for a hotel room, you're also paying for the amenities that hotel offers. That's why the Red Roof Inn costs less than Le Parker Meridien. You're paying for the lovely lobby, the expensive rugs and lamps, the alarm clock in your room, the rain showerhead, the nice-smelling body lotion and, unless extra charges are clearly noted, the pool, spa and gym. Of course you're paying for use of the elevator in the cost of your room. Otherwise, like the gym, they'd have to note it separately on the rate card.

The hotel hasn't met its part of the contract with you and you should definitely be compensated.

SuzieTrue

Last summer, DD and I were checking in to a Hampton Inn for a 6 night stay -college orientation & skating camp. The hotel had suffered a lightning hit a couple hours earlier. They were putting guests on the lowest possible floor and offered to haul your luggage to your room. They did finally get one elevator working before the end of the stay but we were on the third floor so considered it exercize.

ST

NeoPatrick

Dukey, what is the basis for the idea that you'd have no recourse with the CC company? How about if the hotel room was on the 54th floor and no elevators worked? If there was no water or electricity in the buiding would you also feel that the "the hotel PROVIDED the promised lodging"? After all you CAN sleep with no water or electricity too. A two or three floor hotel would be one thing -- but NINE floors?

dmlove

Neo, I guess you didn't read my post

NeoPatrick

Yes I did. Why? I'm just agreeing with you and asking some of the same questions you asked plus some other examples.

beachbum

If the hotel isn't offering compensation, I wouldn't demand it. Nor would I dispute the charge on my CC. But I'd never be staying in that hotel again.

Jed

If the elevators are still broken, I suspect that there are some empty rooms on the second or third floor by now, considering all the people who have left because they won't or can't walk up the stairs.

FainaAgain

Ask the manager to deliver food to your room - personally! This will teach him

Cassandra

If the hotel squawks about the refund (or the challenge to the charge on the CC bill), tell them to go sue the elevator people.

gail

It is now a day later and this is what occurred. Elevator worked for 15 minutes and then got stuck again. DH spoke to evening person in charge and DH asked if elevator was not repaired that evening would it be possible for us to move to a lower floor in AM.

Somehow, elevatore was fixed overnight and has worked all day BUT - they changed us to 2 second floor rooms (from 1 2-bedroom mega suite with balcony and incredible views of Vancouver) and gave away our original room.

Great confusion erupted regarding he-said-she-said regarding whether or not we had confirmed/accepted this move, but in the end we were forced to move to second floor this AM, even though elevator was now operational. They would not help us move. I am sure we could have simply refused, but were sick of fighting and did not want to worry all day while touring city what they would do with all our stuff if we merely left it in the room.

The hotel manager this AM said he would "do something about the rate" but no idea what that exactly means. If I were travelling alone or even with just DH, I would have handled this differently, but since everyone in family was now at point of blaming others in the family for the misunderstanding, I opted for path of least in-fighting and moved on to tour Vancouver for the day.

At this point I believe fair would be to charge us for only one night, and will consider disputing it on credit card bill.

1JAR

Just to throw out another point here:
if anyone in the family had a disability that required use of an elevator ..in the US that disabled person could file and win a ADA lawsuit for lack of ADA acess.