HMHF HELP!

Old May 27th, 1999, 05:12 PM
  #1  
jkane
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HMHF HELP!

We had a traumatic experience with HMHF while atempting to fly out of Detroit to Ft. Meyers over Easter. We wrote them a polite letter over a month ago, requesting their attention and have yet to receive any reply. Any suggestions?
 
Old May 28th, 1999, 07:29 AM
  #2  
Beth
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Just curious, what is HMHF? In any case, without knowing the nature of your problem A few thoughts. If you can make the issue more public you might get a better response. Some options.. write them again, and CC the Better Business Bureau or a local regulatory agency. Write a letter to a local paper's problem solving department (in Boston we have Ask the Globe which seems to help people solve problems like this). If its a travel related problem you might be able to write Conde Naste. Their magazine has a travel problems column where they help out people getting refunds and such. And of course, you can always try getting a lawyer to write them a letter, on legal letterhead. Even if it just repeats what your original letter said you might get more of a rise out of them.
 
Old May 28th, 1999, 10:46 AM
  #3  
judykane
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Hamilton Miller Hudson & Fayne, a travel charter sevice. We got to the airport (5 adults, 3 small children, of Sat. for a 4:00 flight, only to be told there was NO plane! Many untruths later and several delays etc. etc., we ended up leaving the next day on a ramshackle plane that they needed duct tape (I kid you not) to close the overhead compartments with!) Because of the delaly, we missed our first day which cost us over 300.00. There's more...we were given travel vouchers upon our return with restrictions (of course). Thanks for replying...I just called them again...had to leave a message...of course!
 
Old May 28th, 1999, 11:18 AM
  #4  
Brian in Atlanta
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Ah, the pleasures of flying on a charter. Hearing stories like yours over the years has convinced me that it's just not worth the cost savings to fly anything else but a major carrier.

Good luck with your quest for justice.
 
Old May 28th, 1999, 11:36 AM
  #5  
Cheryl Z.
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If you paid for your trip with a credit card, you can contest the charges.
 
Old Jul 25th, 1999, 06:27 AM
  #6  
Brooke
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HMHF is awful and they do this type of things at least once a week and the owners really don't care. Sorry you had to experience this problem, but now you will know not to book them again. Charters do not have to follow the same rules as regular airlines. Another airline would have been able to put you on another flight or another airline or they would be able to find a plane faster because they have more planes than a company like HMHF.
 

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