help with flight rebooking.....
In Aug. I was unable to use a reservation due to illness. I called Northwest to say I would not be traveling;they said there would be a $50charge to rebook within 90 days.
When I tried to rebook, they said I indicated I flew the departure leg and for that reason I will be charged for a new ticket. It is less than $200 loss but I am annoyed because I never said I flew nor did I fly but the agent said I did.....any help? Perhaps the earlier agent entered my response incorrectly? Thanks for any suggestions. A. Finan |
In this order...
Call back. Politely try again. Demand to be taken care of. Speak to a manager. Contact your credit card company. |
Call them again. Speak to a manager if you get the same response this time. There should be a record of whether or not you flew the first leg - it shouldn't be based on whether or not you said you did.
|
Thanks for the answers.....they gave me courage to fight this problem. Fodorites are the best....
Amie |
I would suggest going to a Northwest ticket office WITH your ticket in hand to prove you did not take the first flight.
That will solve the problem. Good luck. |
what 'ticket in hand'? Everything is e-ticket these days.
|
The electronic ticket record shows the status; in other words, if you checked in, and flew a segment, that segment will show as used. If you didn't check in, it will show as open. The electronic ticket record is not based on what you tell a reservation agent over the phone; rather, it is based on whether you flew or not.
|
Definitely keep at it with Northwest over the phone. If you can't get an answer, or don't get the one you need, ask for a supervisor, or hang up and call again. It's amazing the different answers you'll get from different agents, in my experience. Some are soooo much more helpful than others. Luck of the draw.
|
All times are GMT -8. The time now is 06:11 PM. |