I've never been in Rolling Waves but passed it many times and it actually sits back a bit off Gulf of Mexico Drive and not right on the road. In addition, there's not really a lot of traffic on G of M at night. The island is quiet at night.

It's surprising that they could get a 3 night reservation cause I thought only two or three places rent out nightly (and this wasn't one of them).

Perhaps Rolling Waves was wise in returning the deposit.

I am very suspicious about this post because normally, they would want to tell us where they went instead and had such a wonderful vacation.

For all we know, it could be a competitor to Rolling Waves! Unless the OP comes back and answers questions, people really should take this complaint with a HUGE grain of salt, IMHO.

Yes, as I said, it is very revealing about people's personalities when they name the place they disliked -- but refuse to name the place that was wonderful to them.

I don't understand posting to slam a place who already refunded your full deposit. They were overbooked, they gave you your money back. Problem is?

Florida Statutes 509.141 governs removal of guests at lodging establishments. A guest may be removed, regardless of his/her behavior, if the guests fails to check out by the time agreed upon in writing by the guest and public lodging establishment at check-in unless an extension of time is agreed to by the public lodging establishment and guest prior to checkout.

Good for you Gracie, thank you.

"Good for you"?
So, your preference would be the cops be called to the hotel to "remove" the guests from Cabin #6?

I'm sure that's the hotel management's preference too. (Not!)

I think the "good for you" was for getting to the bottom of what is legal. Above, some people were indicating that a hotel can't seem to even ASK a guest to leave if they want to stay longer. At least now we have the legal basis for Florida.
I'm guessing that very few guests would refuse to leave until the cops came if they were told they HAD to vacate the room.

scs00 registered, posted his guerilla hit and moved on. We are unlikely to hear from him again and we do not know what really happened. So all the debate whether the owners acted appropriately, could or could not oust the other guests, or anything else is sort of useless at this point.

Perhaps so. I think the hotel management made the best decision possible. Offered accomodation for the one night (worth equal value), dealt with a high strung potential customer to the best of their ability and then refunded the deposit and no longer had to deal with such a grumpy guest. Both cabins were available for rental the next day. The guest was supposedly happier with the other lodging (although they don't share where or what that is).

I've been "walked" before for the very same reason, and although it's not something I'd choose, it's never been such a big problem. A couple of times, it has really paid off. A 2br suite at Ladera on St. Croix and a suite at the Hyatt San Francisco.

janisj is right. The OP hasn't been back here - and probably not to the other travel boards they posted the same rant.

Thank you NeoPatrick.

I still think the OP was treated badly. YOu can all say that she was rude but we were not there to see who was rude first. If management was rude to me I would give it back to them.

Cabin 2 has a double and single bed in the bedroom

Cabin 6 has a queen size bed in the bedroom.

I do not feel they are the same.
Plus this was one day of a 3 day vacation. It is not like they were booked for a month.

NOt all of us get away once a month. Some of us have to relish the few days we get.

Plus no one suggested callilng the police. The management could have asked the other people to please move.

This is my opinion and I am allowed to have one.

&quot;<i>I still think the OP was treated badly. </i>&quot;

How do you know the OP was treated badly?? We only have one post to go by . . .

And &quot;<i>we were not there to see who was rude first</i>&quot;

Exactly!!

Well, I'm allowed to have an opinion too. And my opinion is that if the original poster is the type of person who goes around registering on various travel websites for the sole purpose of bad mouthing a business (even if it is justifiable) but does not even bother to mention by name the place she found that they thought was so wonderful -- then I think that person is probably the type of guest that the hotel was better off without. Who needs a guest who only sees the bad and broadcasts it, without giving equal &quot;airtime&quot; to the place that was good?

I agree somewhat, but maybe this person just had to vent that day. Haven't we all been there. I think we should have just let it go and it would fall to the wayside. Instead we keep posting (me too) and keep bringing this to the top.

I was always told that there are 3 sides to a story. Yours-mine- and the truth. We will never know, will we?

I'm always curious how a person manages to find Fodor's to make a single post like this one. I don't even doubt their story, just curious about their need to tell it here.

As a long-time regular poster here, it always just seems a strange thing for someone to do.

Well, I may be completely wrong on this but gracie's &quot;Florida Statute&quot; is a law. To &quot;remove&quot; a guest who refuses to leave would be the role of law enforcement. Surely, one would not expect the hotel management to forcibly evict a guest?

And, if I were checking into an establishment and saw that management had called in the police to forcibly evict a guest (or if the management were evicting a guest on their own - surely not a pleasant sight), I'd get back in my car and find another accomodation - deposit be damned. I'll deal with a refund of my deposit later. Personally, I don't want to stay anywhere that treats guests like that.

I still think it's a win-win. OP claims they got a better deal, the hotel management got rid of the type of guest that will go to numerous internet sites to rant. That's enough information for me to make my decision on which &quot;side&quot; of the supposedly three sides I'm going to discount.

Why do you keep bringing up the police???? I think the OP wanted the management to ask the other couple to leave. I would ask them to do the same thing. Maybe I would not get huffy about it. The OP never discussed the police

granniem: &quot;<i>The OP never discussed the police</i>&quot; Of course he didn't. These references to the police are related to gracie's post about &quot;removing&quot; a guest. (which you thanked her for posting)

How do you think a guest can be &quot;removed&quot; w/o enlisting the police? Involuntray eviction would mean the police are involved. (If they were going voluntarily, one wouldn't need to &quot;remove&quot; them.)

I can understand the frustration that would have led OP to make the post. I'm not sure this board is a great place to make a rant like that. (I would have done it on say, TripAdvisor.) But I've been to hotels where they won't let you stay, they offer up dirty, bad alternatives, treat you badly, and you just want to scream to anyone who will listen.

I bring up the police because gracie identified a Florida Statute. A Florida Statute is a law (as least as far as I understand it). The law says &quot;A guest may be removed, regardless of his/her behavior, if the guests fails ...&quot;

Who do you want to enforce the law? The hotel management?

If the guest is unwilling to leave and has to &quot;be removed&quot;, do you want the hotel management to forcibly remove the guest?

I don't. If I were the hotel manager, there's no way on this earth I would try to forcibly remove a guest. If a Florida law needed to be enforced, I would call in &quot;law enforcement&quot;, i.e. the police.

Tell me, how else do you interpret gracie's post? What does &quot;be removed&quot; mean to you?

How do you thinkg a guest can be removed????? Did Management ASK them? That is where I would start (and knowing me probably end.) But I think the couple that decided to stay longer should have been ASKED to move for the one night.

sheesh! Removing a guest, and asking them to move, are two <u>entirely</u> different things. Gracie's post that you seem to think supports your position, was about a statute that allows a hotel to REMOVE a guest who over stays.

The issue probably nothing to do w/ the OPs situation - but popped up during the discussion.

There's no reason to go back and forth on this. Only the players know what happened. You don't know that the management DIDN'T ask the stayovers to move.

You thanked gracie for finding the law.
You thanked Neo as well.

The law states that a guest can &quot;be removed&quot;. IMO, only law enforcement should do that.

That is my opinion.

It is also my opinion that I would drive away if I saw management had called the police OR chose to forcibly evict another guest. I don't want to stay in that type of place. That is my choice and my opinion.

My best guess is that the management has no &quot;right&quot; to attempt to forcibly remove a guest. In this country, law enforcement is the vehicle to enforce laws.

So, those are my opinions. They are worth what pays for them - so be it.

I think there were ways to handle it before getting police involved. When the original guests told the resort they wanted to stay an additional night, the management could have responded &quot; well, I'm sorry to inform you that cabin 6 is reserved for tomorrow night, but you are welcome to extend your stay in Cabin 3 at $___ for your last night&quot;. This gives the original guest a choice to make without snubbing the original poster who made his deposit and was promised Cabin 6. (I am disregarding the fact that he never posted here before)

I can think of plenty of instances in which I would be happy if a hotel I were staying at called the police to evict another guest: drug dealing, prostitution, starting fires, excessive loud noise, violence, etc.

I'm sorry, msjames. You are right, and I was unclear. I would not want to stay in a place where the management would forcibly evict a guest simply because they wanted to stay another night.

The best thing I guess is to put my money where my mouth is. I can promise you, the next time I am in the area, I hope to stay at Rolling Waves. I also hope to be able to post a RAVE review of the cabins, the grounds and the management team :-)

Oh my goodness Starsville, no need to apologize. Perhaps I've just stayed in some dumpier places than you, ha ha! If you go to Rolling Waves, we will all be waiting for your review.

I can't believe anyone would think badly of Rolling Waves because of the initial post. We have no idea what really happened. In case you are not aware, competitors write up NASTY feedback on tripadvisor.com all the time. This very well could be that very situation. We have no idea. So you can't judge Rolling Waves based on this, because the original poster has not been back and frankly has posted nasty things about them on other websites too - and also hasn't been back for clarification on those sites either.

But then again, we are all entitled to make our own judgments. Analytically speaking, I believe it would be a poor judgment to write off an establishment based on the suspicious post that refused to tell us where they did stay (and liked) and whose OP has never come back to clarify anything.

birder makes a very good point. The only GOOD reason I can think of for the original poster to have purposely NOT mentioned the great alternative she found, is if the poster was the owner of that alternative. We wouldn't want to be figured out, badmouthing the competition by putting our own business name in the complaint, would we? Otherwise any REAL traveler who dumped a &quot;bad&quot; place and found a great alternative would have been MORE concerned about giving good press to the good one -- or at least mentioning its name! There's something fishy on Longboat here.

I believe this happened. Looking at other sites I can see that she posted it all over the place.
I also think that she is an inexperienced traveler and probably 'difficult'.
I hear these people in airports, on planes and while standing in line to check in at hotels.
They b**** about every little thing. The complain about weather delays, during big storms. They complain about the hotel only having 4 people at check in and 10 people in line. They complain that the donuts at the LaQuinta were not &quot;just out of the oven&quot; fresh. They complain about all sorts of crap.
They have no consideration for the people around them... in fact, the people who did not check out of this hotel may have been one of these entitled complainers.
SHI* HAPPENS!
I am a platinum level traveler on AA and a few trips back there was this crazy person in the terminal raising hell because she could not get seats together with her teenager. The agent told her that the flight was full and there were not 2 seats together. She told her that it was pretty common for people to move around in the cabin to help out. Well, Ms. Priceline was not satisfied and continued to raise her voice and complain to anyone within earshot. The gate agent ultimately called up another customer and asked if they would trade seats. The customer reluctantly agreed. The lady did not say thanks. She snatched the boarding passes and continued complaining.
Traveling is so much more enjoyable if you just deal with the bumps in the road.

The poster who started this thread has 395 posts at Flyertalk.com. Also, he came back and identified the &quot;good&quot; hotel as Linger Longer in Bradenton. He is even on a first name basis with the owners:

http://www.flyertalk.com/forum/showthread.php?t=689609

I am not a member of FlyerTalk. Does the OP have posts about all sorts of topics?
I can't tell the tone of your post.
Do you think this is a 'fake' or not?

Joan:

THANK YOU! That makes it much more credible.

Wow - I sure sound angry in my post!
I am not - really!

Tx, I'm not a member either, so couldn't read any of the posts. Perhaps another Fodorite who also posts on flyertalk can sleuth and report back. But the &quot;public profile&quot; shows number of posts, and also that the poster is frequent status at Hilton, Marriott, etc. So probably not &quot;inexperienced traveler&quot;. Yet, I wonder how somebody gets to that elite hotel stay level without knowing a hotel can bump/walk you. Maybe scsOO never experienced a mom-and-pop type operation, where selection is very limited?

Like you, I find the bumps often turn out to be the best part of the road (just like the OP finding a better hotel for cheaper). That's the memory I'd be posting about!

Yes, the poster uses the name of Scotty on Flyer Talk and has many posts. Reading through a handful of them indicates he is a &quot;major&quot; traveler, with numerous posts about FF miles, awards, and upgrades, etc. He posted the exact same message there as here, but when someone asked what the other place was, he answered -- apparently because he spends a lot of time at that site.

Another interesting point, however, is that they ended up at Anna Marie Island, some distance north. I only just realized that here he said &quot;When we arrived the MORNING of our check-in&quot;, so now I'm wondering why they were even there. Did they go by some 5 or 6 hours before check-in time (3 PM) to check it out and perhaps decided they didn't like the looks of the place and this was a good &quot;out&quot;? Or were they trying to check-in early which may have been part of the problem? I would understand a bit if he had complained about the bed arrangement in the alternative cottage --but he never mentioned that -- I even wonder if they were aware of it -- but there's something about that complaint of being two cottages further from the beach they couldn't see anyway, or supposedly being right on the road, when it wasn't that just seems odd about all this. Meanwhile it's interesting that once they refused this place, they drove past dozens and dozens of other places, some miles away before finding one they settled on.

The hotel manager shouldn't have &quot;confirmed&quot; cabin #6. A good hotel will tell you instead that you are making a &quot;request,&quot; and that &quot;requests&quot; will be honored - if possible.

The internet is a perfect place to expose bad business practices. If you think OP has no complaint, OP has done Rolling Waves a favor drawing attention to their lodging even causing some to want to stay there for some reason.

At any rate, under the circumstance, I think the guests wanting to extend their stay should have been asked to move.

&quot;<i>At any rate, under the circumstance, I think the guests wanting to extend their stay should have been asked to move.</i>&quot;

Who says they weren't?? We ONLY have one ranting post from one person w/ one side of the story. No one knows what really happened . . . . .

I think we need Columbo to sort this one out. ;)

I'm surprised we haven't heard back from Scotty. You'd think a regular travel forum poster would have difficulty not checking back in on his own post here.