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-   -   Delta Obviously Doesn't Need Customers (https://www.fodors.com/community/united-states/delta-obviously-doesnt-need-customers-150110/)

Miss/Mr X Jan 29th, 2002 04:10 AM

I remember the original post. Delta owes you nothing -- YOU LOST IT. Thrown out while looking for insurance paperwork; oh, so it's Delta's fault that your records are unorganized.<BR><BR>Look in the mirror ... accept the consequences ... choose another airline ... stop whining.<BR>

One Jan 29th, 2002 05:17 AM

Celeste - I would like to know your answer to this question: what would you do if Delta replaced your lost voucher and subsequently you found the original. You thought it was thrown away but it showed up hidden somewhere. It is still worth $500 toward a flight. Would you now throw it away since it was replaced? The reason that this is an important question is that Delta is a for profit business and if they replaced every lost voucher, they would have a problem since lost items are sometimes found. The probability of you using the lost voucher is very high and Delta would lose $500. The amount is not important but the idea behind it.

sister Jan 29th, 2002 05:22 AM

Sorry--but on the vouchers it says "no refund if lost or stolen"...That means you and everyone else. <BR><BR>American, USair, Nw, Co and even SW would have all done the same thing. Surgery or not..no sympathy vote here. <BR><BR>

garbage man Jan 29th, 2002 05:36 AM

I remember first reading this post a while back and having no sympathy for Celeste. I read it again and still believe that the airline is doing the right thing - lost is lost and rules are rules, but...<BR><BR>Why do they need to issue some paper voucher? They have all of your info on a computer and if she is a loyal customer, I would expect that she has aSky Miles acct. It would be much more secure for them to just go on to their computer and type "$500 voucher" along with your Skymile acct. Also, this would bring the loyal customers back and people wouldn't be selling their vouchers on Ebay (I know Southwest vouchers are transferrable, I've sold them on before - assume same for Delta?)They maintain electronic accts of my Skymiles and as soon as I approach $25k, they send my name and address to MCI and Amex to try and get me to sign up with something to get more Skymiles so I get that bonus ticket!<BR><BR>Again, I think Celeste is SOL and she should have taken better care of the voucher, I keep mine in a fire box( tho one time my better half lost the key and I had to find a lockpicking web site to teach me to get the box open - hehe). But I hate having to hang on to papers when all of this stuff can be done electronically and once again, the airlines are behind the times.

xxx Jan 29th, 2002 05:43 AM

If I were Delta, I wouldn't want this Celeste creature for a customer. I would say, "Good bye and good riddance!"

TakeResponsibility Jan 29th, 2002 05:49 AM

It's part of the problem with our society today...nothing is our fault. Take responsibility for your actions, learn from it, and move on. Don't blame it on your husband, as you could have kept it in a safe place. Don't use your surgery as a sympathy grab. From now on transfer all your valuable papers to a secure place. Quit letting this eat you up into a disgruntled bitter...Delta's not losing any sleep over it, and from the sounds of it either are other posters...

anon Jan 29th, 2002 06:11 AM

what is SOL?<BR><BR>Good luck Celeste,hope it works out.

Webster Jan 29th, 2002 06:17 AM

S_ _T out of Luck!

x Jan 29th, 2002 06:20 AM

Just like so many other aspects of society, people refuse to take responsibility for their own actions. It's always somebody else's fault. This is no different. Doesn't matter if the reason is medical or a Super Bowl party. The fact is, they didn't keep an eye on their voucher and it was lost. Delta is under no responsibility to replace it, no matter how intense the sob story.<BR><BR>Bottom line, people.

Terry Jan 29th, 2002 05:32 PM

No further comments Celeste? You started the thread.

Jim Jan 29th, 2002 05:43 PM

I lost my parking ticket at a mall today and had to pay $40 to get my car out of the garage. Should have cost $2 with validated parking. Should I scream at the mall or the parking company? I think not. I lost the ticket. It stinks, but I'm out $40.

traveler Jan 29th, 2002 06:09 PM

I once wrote a complaint about a bad "airline" experience on the www.passengersrights.com web site and I got results! It is worth trying!

me Jan 29th, 2002 06:11 PM

I meant www.passengerrights.com

H Jan 29th, 2002 06:12 PM

Kathy - <BR><BR>I hope you were being facetious when you told Terry and xxx that Celeste didn't ask for their opinions - that's EXACTLY what she did.

Celeste Jan 29th, 2002 06:24 PM

It sure was a thrill to be able to get Fodors.com come up on my computer for the first time in two days and then see that my thread was the very first one.<BR><BR>I won't bother to reply to the majority of posters who are too chickens__t to use their actual e-mail addresses to write their asinine replies. But to the seven people who expressed concern, asked questions, AND identified themselves, I'll just let you know - the voucher was NOT expired, it was thrown out because my husband was just a little shook up over me having emergency surgery in which I almost died, the airlines could easily have checked and seen that I did not fly since the voucher was issued and it is not transferable, I wrote to the CEO of Delta and of course have not received an answer, I finally reached a Delta employee who verified that they can easily ascertain that the voucher hasn't been used and said I should keep trying, and thank you for the Houston address and I will try that next.<BR><BR>To the rest of you - it's obvious you live shallow, stupid lives and have nothing better to do than harass people on these boards requesting advice and information. I feel truly sorry for all of you. And if you had brains, you'd feel sorry for yourselves.<BR><BR>Yeah, that's my e-mail address up there, you losers. Write to me privately and see how many times I have to hit the delete key without opening the message!

xxx Jan 29th, 2002 06:41 PM

OK, now I get it, Celeste. You never really wanted true opinions. You were simply asking for all those people who agreed that you had been screwed to speak up and support you. Now that the vast majority have made it clear that you were totally in the wrong, you are blocking out all their logical comments and simply looking at the people who said, "oh, poor baby, why are they treating you this way?" Yes, that's the way it should work. Let's only look at one side of the issue, not the logical conclusions. I am sorry you almost died, but that is no reason for all the clearly stated rules to be thrown out. Literally millions of people nearly die every day, in fact hundreds of thousands of them do. So we should suspend all the clearly stated rules for anyone who has some medical problem? You have never once explained why you feel that your carelessness should exempt you from the clearly stated rules. And just for the record, how many times in say, the last ten years have you flown on Delta to make you such a valued customer? 75? 100? 150? even that last figure is only 15 times a year, not much of a frequent flyer these days. I'm still trying to figure out why it took you over a year to use up this coupon if you are such a frequent Delta flyer. I still strongly suspect that Delta will not go bankrupt from the loss of your "valued" business.

Terry Jan 29th, 2002 06:48 PM

You know, Celeste, I bet if you try real hard you could do a pretty good rendition of that woeful cry Lucy used to do so well. Go ahead - give it a try. You remember how it went don't you -- "WWWAAAAAAAAAAAHHHHHHHHHHH!".

c Jan 29th, 2002 07:10 PM

Celeste,I hope the Houston address works..Keep trying,Good luck.

Kevin Jan 29th, 2002 07:14 PM

Dear Celeste:<BR>I do feel sorry for one person in this whole ordeal.<BR>Your husband.<BR>I'm sure that dealing with your whiny, no responsibility attitude 24/7 is the very definition of being tied to the whipping post.

Bill Jan 29th, 2002 07:17 PM

Well, looks like everybody was able to rest after Fodors was down for a while and now they are all back, nice and nasty.Thick as flies on s***...buzzing around, full of themselves, self satisfied and mean....yikes...Fodors, take it away!


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