txstats

Let me address the elephant in the room before I get started. I did just create this account to post a thread, and it is only because I wanted to get as much reach as I possibly can to inform others about my recent stay at Comfort Suites Airport Nashville at 2521 Elm Hill Pike, Nashville, TN 37214.

My husband and I checked in on 11/4/22 and checked out on 11/5/22 before 6am CT to catch our flight home to California, and we were discriminated against due to our racial background and accused of smoking in the room we stayed in, and the hotel and its management refuse to provide us with physical evidence. I am pregnant and my husband doesn't smoke, but not even our medical records matter to them because the housekeeper said that the room was heavily smoked in, and that I signed the authorization for them to charge me the $250 cleaning fee. Mind you, the authorization is a standard procedure upon check in notifying the guests about cleaning charges, and that doesn't mean that guests can be charged without substantiation. The $250 fees my husband and I were charged are fraudulent, and their lack of response clearly shows that they stole from us. My husband reached out to corporate, Choice Hotels, and they refused to get involved and said a few months had lapsed since the incident (because we disputed it with our credit card, Wells Fargo, and it was declined on the last day of the claim window because the hotel responded to WF and said I had authorized the charges), and that the hotel "had decided" to keep the $250 charge without any substantiation. They offered us 8,000 Choice Hotels points (worth $25) for "our troubles" instead. No, thanks.

Moral of the story, please stay away from this hotel. If you ever have to stay there, I truly wish you the best of luck.

bluegrass1

How exactly were you discriminated against due to your race?

That is the very first accusation you make, yet nothing in the subsequent text mentions or even implies such discrimination.

KTtravel

I am sorry you experienced such an upsetting situation. I sent you a private message.

MichelleY

Perhaps this is a racket perpetrated by the housekeeper, if she/he gets to keep the $250. Sorry this has happened to you. .

NorthwestMale

Yes, that's the question which was blaring in my head before I even scrolled down to see your post !!!


This thread should be DELETED for it having been started by a clueless individual.

She(?)'ll tell you she (?) is pregnant and won't even bother addressing whether or not SHE smokes, or was smoking in the room.


More probable than her tale of fiction is that she, being a heavy smoker herself, has rendered both herself and her husband unable to recognize what cigarette smoke even smells like.


Had I been the one to check-in to that room, I'd have immediately been put-off by the stench (that this likely smoker couldn't even smell) and gone right back to the front desk and asked for a different room (in less time than is needed to smoke even a single cigarette).

Even more preposterous is her idea that any significant number of people would ever read her absurd thread here and then, later, be inclined to stay at (or opt away from) some Comfort Suites in Nashville.


Say nothing of how many months it took her to bother to put this post at Fodors.


There is a lot of discrimination in society against foolish individuals... thankfully.