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Buyer Beware: New Fed Ex Policy with residential delivery!

Buyer Beware: New Fed Ex Policy with residential delivery!

Nov 4th, 2005, 05:25 PM
Join Date: Jan 2003
Posts: 1,059
UPS left $5,000 worth of medicine I had ordered on my front porch.
BarbaraS is offline  
Nov 4th, 2005, 05:58 PM
Join Date: Dec 2003
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We finally put up a large sign by the front door saying "FedEx/UPS, please ring doorbell!" So far that seems to be working, but I continue to be amazed at what is left just sitting for the world to see.

Then there's the issue of trying to get in touch with either agency in order to talk to someone in charge--forget it.
Underhill is offline  
Nov 4th, 2005, 06:33 PM
Join Date: Jan 2003
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Check out page 8, far right column in the document at http://www.fedex.com/us/services/pdf...005.pdf?link=4
Seamus is offline  
Nov 5th, 2005, 12:14 AM
Join Date: Apr 2005
Posts: 1,145
My UPS guy always leaves packages just inside the garage door (the people door, not the car door). Never asked him to do it, he just does.

I love that. Guess I'm lucky.

Thyra - what does your credit card company say about your ticket snafu?
Worktowander is offline  
Nov 5th, 2005, 04:43 AM
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FedEx had a completely incorrect address -- for a non-existent number on our street (we only go up to 3 digits, they had a 4-digit number), which was the sender's error. But when I hadn't received the package after more than a week and reported it to the sender, the FedEx's record reported that the package had been left at the front door with no response when the doorbell was rung!
Nov 5th, 2005, 06:28 AM
Join Date: Jan 2003
Posts: 24,997
Thyra, I hope you find the missing tickets and make a big stink for the ticket agency. It is too bad that there are some very bad drivers. It was my understanding the Fed Ex drivers are like franchise owners. We ship via UPS on a daily basis and rarely have a problem. UPS policy is that residential deliveries do not require a signature but commercial deliveries do. The last time we had a delivery problem, it was a package left at a door the homeowner "never uses". Well, anyone who has multiple entrances to their home ought to post a sign for delivery drivers such as someone posted. If the weather is bad when UPS delivers to our house, the driver put the package in our wood shed and puts a note on the door. He delivers to the door closest to the driveway which happens to be the door we use all the time. Like many New England homes, it is not our front door. What I am surprised at is people who expect a delivery person to know which door they use all the time. Very few people are at home during the day, I'm not surprised Fed Ex has changed their policy (to be like UPS) and requires an additional fee if a signature is required. I frequently use UPS tracking and recently used USPS tracking on some Express Mail. Our usual UPS driver where I work is busting his tail trying to make permanent status. He's been temporary for 4 years. The route is mixed residental and commercial with about 140 stops. He has to hustle every day.
dfrostnh is offline  
Nov 5th, 2005, 07:01 AM
Join Date: Jan 2003
Posts: 1,336

I guess we are all having troubles.

My sister - in - law has just passed away and we went to Kansas for about a week.

Our dingy Mary Kay rep left a package for me in our mailbox, not knowing we had left town.

When we returned, I had a telephone message telling me she had made delivery. But no package. The man who feeds our livestock had brought the mail up everyday and had it labled by day, but no package!

So she made a call or two and found out that the mail deliverer could take anything out of the box that wasn't mail and throw it away or use it.

This is a lady who has delivered our mail for 13 years. We feel so odd - like we have been robbed, but I guess that's the policy. I still think an honest person would not have taken someone else's merchandise, but I guess I'm living in the past!

Brahmama is offline  
Nov 5th, 2005, 07:22 AM
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FedEx's record reported that the package had been left at the front door with no response when the doorbell was rung

I think that may be quickly becoming FedEx's standard response to any missing package. Pretty similar to the airlines using weather excuse for all delay situations.

That said, FedEx has been very good here. Of course, I live in Memphis (FedEx HQ). We're not far from the central distribution center. Guess I do have to give them credit for moving a lot of parcels. Memphis ranks number one in terms of daily transported through (more than 25% more than #2 Hong Kong). But generally, I think it's the drivers that are just doing a lousy job a lot of the time.

But I'd still pick the FedEx driver here over our USPS driver, who has thrown custom print photos(in a triangular tube) into the street gutter in bad weather, just beneath the mail box so as not to extracate her backside from her car. I've seen her do the same with neighbors.

Clifton is offline  
Nov 5th, 2005, 07:45 AM
Join Date: Aug 2004
Posts: 1,703
Don't stop with BBB! Also, notify your state Consumer Protection Agency and Federal Trade Commission!

I did this (years ago)... typed carbons with note at the bottom of the letter stating 'cc to#39; each agency, the original going to the company involved. It worked!! (When nothing else DID).

OldSouthernBelle is offline  
Nov 5th, 2005, 07:48 AM
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Brahmama, I learned this through experience, too. Apparently your mailbox - even though it is yours, you buy it, install it, maintain, decide wher eit is located, etc. - is sacrosanct and cannot be used to receive anything other than US mail. That's why those bothersome handbill distributors tuck their flyers under your welcome mat or through the handle of your door.
Seamus is offline  
Nov 5th, 2005, 08:10 AM
Join Date: Oct 2003
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Nobody is ever at home these days, we are always on the run. So how are Fedex and UPS supposed to get things done if they have to keep going back 2 and 3 times to deliver something?

They probably figure that paying out a few loss claims is cheaper than doing 2nd-attempt deliveries a million times a week.

I always leave a note on the front door: "UPS...please deliver two houses down, #24". The elderly woman there is happy to take my stuff. If you have a stay-at-home person in your neighborhood, ask them. MAny love the chance to help out and it gets them a visitor more often than they would get otherwise.
tracys2cents is offline  
Nov 5th, 2005, 09:35 AM
Join Date: Sep 2004
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Hi Tracy, that is what I do. I tape a note on my front door advising them to take the package to my neighbor (after getting her permission of course). We have a fantastic UPS driver. Haven't had much delivered by FedEx so not sure about them.

One thing we do have here is a UPS store just a few blocks for me. For a $5.00 service fee I can have the UPS package delivered to the store, they call me when it is delivered and I can pick it up at my convenience. That is good if you have something expensive or real important being delivered. I would assume all UPS stores offer this service but not sure.
LoveItaly is offline  
Nov 6th, 2005, 08:53 AM
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Posts: 555
Wow.. seems like a lot of people have had issues similar to mine... hmmm do I sense a pattern?? In any event, my husband got involved and spoke to the tracing agent who spoke to the driver AGAIN and this driver insists that she left the package at the correct address, even though a) this is a change in her story from earlier B) The house she describes leaving the package at is completely different from our address, and c) she claims the aread wasn't well lit, though this package was allegedly dropped off at 1 30 PM on a Mondy morning in sunny Los Angeles... yeah righ! On a good note, I blanketed the whole neighborhood with missing Fed Ex flyers and one of my neighbors called us last night! He had the tickets delivered to his address on Monday and was kind enough to phone.. soooo all is well that ends well.. but wow! Fed Ex... though I think they are way better then any other company...I wonder what the driver for our area does on her coffee breaks....and I suspect it involves something illegal!!! Next time I am shipping to the office!
Thyra is offline  
Nov 6th, 2005, 09:04 AM
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"So how are Fedex and UPS supposed to get things done if they have to keep going back 2 and 3 times to deliver something?"

Ummmmm, it's their job, right? Get what things done? Delivering packages? Maybe I missed intended irony here, Tracy -- and your solution of telling them where they CAN deliver a package is a good one, assuming you have such a back-up and assuming they go to the trouble of reading your note.

For a while, FedEx's determination to go back 2 and 3 times put them competitively ahead of UPS, but they've slipped badly. Not a huge problem when they find they can't deliver something and then leave notification so I know they were there and I can go pick up the thing myself -- or else they should make a record of non-deliverability back at the distribution center.

But the flat lie of "left it and no answer" is indefensible and suggests laziness and even pilferage that the company can't be bothered to check on. At that point, they - the companies -- aren't doing their job.
Nov 6th, 2005, 09:33 AM
Join Date: Nov 2003
Posts: 1,803
When I order anything I use my office address. I know I simply won't be home to accept the pakage, so why would I have it sent to an address where no one is waiting to receive the package? I know if I am not at the office, someone else will be there, plus we know the delivery drivers because they come there on a regular basis.
here_today_gone2Maui is offline  
Nov 6th, 2005, 10:17 AM
Join Date: Oct 2003
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At work, they have so many overnight items delivered for people these days (ebay, online shoppers etc) that they have asked us to cease and desist...find someone near your home to direct your packages to.

Of course, if you live in a real safe neighborhood, you can just leave a post-it on your door saying "UPS package from New York" and your signature and they will leave it at your doorstep, in your garage or whatever you direct them to do.

And no, I guess it isn't their job to come back three and four times until somebody is home...not if they are changing the policy to now allow drivers to just leave things. Obviously it was getting to be just too much. Nobody is home anymore, everyone is off somewhere with cellphone-attached-to-hip. I heard they may start some kind of email notice that tells you when a package is coming or asking you when best time to deliver it.
tracys2cents is offline  
Nov 6th, 2005, 02:06 PM
Join Date: May 2004
Posts: 33
My advice is to be friendly to your mailman. Tip him at xmas and offer him cold drinks in the heat. You will then get service beyond the norm. The other parcel delivery firms do not know their customers as well as the mailperson. I treat my mailman as a friend and get great service in return. If I have a question or problem, he is there 5 days a week to communicate with. Also the post office is always nearby, not 10 miles across town. If you want personal service, treat the "service" individual like a person. I believe the "nice" approach always works better in the long run.
kenmat is offline  
Nov 6th, 2005, 02:21 PM
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Having read this entire thread, I think it should be forwarded to the top 50 high tech CEO's in the country, because this is the chink in the armor: no matter how well the Internet functions as a marketplace, people will stop using it to shop (or will use it less) if their packages are persistently lost or mishandled.
E is offline  
Nov 6th, 2005, 03:29 PM
Join Date: Jan 2003
Posts: 504
Good grief!!! We pay for these services and expect our packages to be delivered!!! I have been a victim to many of these "we tried to deliver your package, but no one was home" BS!!!
My husband has retired and is home most of the time...I can't count how many times he has been left with a note in the mailbox stating he must go to the Post Office the next day to pick up our package.
NO tooting of the horn...no attempt what so ever.
UPS....won't use them if I have a choice. Think the acronym stands for Useless Postal system. I actually had a local clerk tell me our community doesn't exsist when I saw that a package I was tracking was bouncing around the state of Florida! UUUGGGGHHHH...I'd better stop!
highbay is offline  
Nov 6th, 2005, 03:49 PM
Join Date: Oct 2005
Posts: 362
Your mailbox is for US Mail ONLY! People are not supposed to put ANYTHING in your mailbox. I think it is a federal law (yikes!). We have very nice mail "people" (one is a guy and the other a gal). When we first moved in, the mail man actually stopped to introduce himself when we were in our driveway one morning! The post office gave us a packet of info which included the notice about the, um, "sanctity" of the roadside mailbox.

We've had FedEx and UPS packages left on our drive at the garage door (odd, since we've got a large front porch). Several pkgs have been for the previous owners, who never left a forwarding address. It was a real pain to get FedEx to come out and take BACK the packages. (They were from one of those smoked meat companies, and appeared to be part of a gift from someone.)

LadyOLeisure is offline  
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