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Buyer Beware: New Fed Ex Policy with residential delivery!

Buyer Beware: New Fed Ex Policy with residential delivery!

Nov 4th, 2005, 10:21 AM
  #1  
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Buyer Beware: New Fed Ex Policy with residential delivery!

Hey Fodorites! Just wanted to give everyone the heads up that as of September 1st Fed Ex changed their residential delivery policy that they are now able to use "driver" discreation when leaving a package at a residential front door and don't need a signature, unless it is specified by the shipper (formerly they all needed a signature) . Unfortunately for us, FedEx delivered a set of NY theatre tickets to the wrong address (in a 100 FedEx deliveries this is the first one to go wrong). Of course the ticket agent didn't select the signature required box on the airbill (a new protocol); when I called to ask why, I was told that this now adds an additional $3.00 to the cost of shipping. When I mentioned that perhaps the customer should have the option of deciding whether or not to request this additional charge, I was rudely told that I was the only person in thousands of orders who had ever had a problem. I won't post the name of this ticket agency until I speak to a supervisor and give them a chance to make this right. Of course they didn't insure the package.. (another thing I question). The downside of this is that of course, our $400.00's worth of tickets (and my husbands birthday present has fallen through the cracks . I just thought that everyone should know this new policy and conduct their shipments accordingly.
Thyra is offline  
Nov 4th, 2005, 10:37 AM
  #2  
P_M
 
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Actually this is not new, at least not where I live. I've found FedEx packages on my doorstep a few times in the last several years. I've never had anything stolen, but I HATE it when Fed Ex does this!! One time they left something without even knocking or ringing the doorbell. I know this because the dog started barking, as she always does when someone approaches the house. I opened the door and saw the Fed Ex lady walking away. She looked back and said something like, "I just left you a package." Inside that package was a credit card that was shipped to me overnight. Although I wouldn't have been ultimately responsibe, it would have been terrible if it were stolen. I don't need the hassle of claiming fraudulent use on my card.

Another time we were expecting a package and it didn't come. We called Fed Ex and they told us it was left on the doorstep. We informed them it was not there and we thought it had been stolen. Then I got an idea. I went out front and started looking at the neighbors' porches. Sure enough, the package was on a porch across the street.

Part of the reason some people use services like Fex Ex is they perceive it's safer than regular mail. But if they continue this practice, they are cutting their own throats.
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Nov 4th, 2005, 10:41 AM
  #3  
 
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I don't think I have ever been asked to sign for FedEx or UPS packages...they just get dumped on the front porch. I do live in suburbs so maybe the drivers figure less chance of theft. I have not lost anything but it seems odd to me that they just dump it and drive away.
Curt is offline  
Nov 4th, 2005, 10:44 AM
  #4  
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According to several people at FedEx that I spoke this this is considered a "new policy". Previously, the shipper had to check a box that would release the package WITHOUT signature; now it's the other way around. I posted this on Fodor's since it involved a trip to NY AND because so many of us have tickets/travel insurance or other documents Fed Exed to us.. I shutter to think what would have happened if this had been our overseas vouchers!!
Thyra is offline  
Nov 4th, 2005, 10:48 AM
  #5  
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OK, based on what you are saying, it's important to tell a sender that we want FedEx to require our signature. Good info, thanks.
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Nov 4th, 2005, 10:50 AM
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Compared to the USPS they are light years better.
Gretchen is offline  
Nov 4th, 2005, 10:57 AM
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Thyra,

let the credit card company know you didn't receive the package. That should help with the money, but not the birthday gift.

UPS usually does a dump at the door. Old driver usually put it next to the plant (hidden from street) but new guy puts it right at the door so everyone can see it.

ncgrrl is offline  
Nov 4th, 2005, 10:57 AM
  #8  
 
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Everything is always left on our doorstep from Fed ex or Ups. Last month a friend of mine sent me flowers for my birthday. The flowers were left at night(no doorbell ring) by my garage doors(out of view ) all night. The temps went down into the 40's that night and the next day, when I found them, they were barely alive. I was fumed. I called the flower co and they said that UPS was allowed to leave it. They offered fresh flowers, but I thought with flowers that leaving them was a terrible practice. Flowers should only be left with a neighbor or something if the person does not answer the door.
It was nice to get flowers though!
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Nov 4th, 2005, 11:37 AM
  #9  
 
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We have other people's packages left on our doorstep both by FeD Ex and Ups, but I think Ups is the worst offender Sorry about your experience but I think it happens to everyone, hopefully you will have honest neighbors the next time.
travelinwifey is offline  
Nov 4th, 2005, 12:10 PM
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I am perhaps the only one who is happy that shippers leave me packages when I am not home - since we both work, if they didn't we would never get any packages or have to pick them up at office ourselves. I have on occasion had to sign a card when they attempted delivery to authorize them to leave it without signature at time of delivery.

Both UPS and Fed Ex have been great about it when they leave packages - always in a plastic bag if weather is the least overcast.

We have gotten tickets left inside front door. Now if they had left anything I ordered at wrong address or something had been stolen, I would have a different take on this!
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Nov 4th, 2005, 12:21 PM
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Did you order the tickets directly from the theater or a 3rd party ticket agency? Do you know what your seat numbers were?

A few years ago my husband ordered 4 tickets to a Buffalo Bills game (by credit card) and they never arrived in the mail. As game day approached, he called the ticket office and they told him to stop at the ticket office before the game started. Because he paid by credit card and had his driver's license, they issued him new tickets.

My husband and his companions were escorted to their seats by security, who then booted out (of the stadium) the people sitting in the seats with the stubs to the tickets my husband never received.

I'm certain someone in the post office knew what was in that envelope with the Buffalo Bills return address and snagged them for themselves.

UPS - sometimes they ask for a signature, other times they just leave the package on my porch!

Good luck.
BuffaloGirl is offline  
Nov 4th, 2005, 12:50 PM
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Buffalo Girl! OH that is just awful!!! I would be SO mad!!!! Well I am still waiting to hear from the ticket agency.. I am avoiding posting the name company because the last guy I talked to was IMHO a real jerk! I want to cool down first..Before I knew exactly what happened I had called the agency to say that I never got my tickets, a woman told me that if they didn't show up in a few days let her know as there was a "slight" chance that they could get lost ticket vouchers, but ONLY a few weeks before the show...that seemed iffy to me, so I've been tracking the tickets on their US vaction courtesy of Fed Ex . Really with all of the drama on earth this is just a bummer but not the end of the world.. I just had no idea of this new policy and would really hate it if this happened to someone else!
Thyra is offline  
Nov 4th, 2005, 01:15 PM
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Gail- you are no the only one. I am with you on this.

We work also and there is nothing like coming home to find out you missed a package and now have to go and pick it up.

So we now try to have things sent to our our work address.
Kinch500 is offline  
Nov 4th, 2005, 01:17 PM
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Wow, what an eye-opener this thread is!

Sorry for your problems Thyra!

As I live in San Francisco, in a large apartment building, I would hate to see some packages left at the door!

I was getting USPS notes to get the packages, called the 800 number and there was given a choice of a package being left at the door or picked up at the post office.

With UPS I just re-direct it to my work where it's safe.
FainaAgain is offline  
Nov 4th, 2005, 01:18 PM
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Oh, by the way, do you guys know that FedEx is aquiring UPS and the new company will be called

FED UP



FainaAgain is offline  
Nov 4th, 2005, 02:41 PM
  #16  
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lol~~~~ no kidding.. Oh, but the latest development is that Fed Ex said that the driver delivered it to a house next door to where they delivered a computer the address they gave me was 3120, I am at 3320... ok so I just spent my lunch hour tromping around the neighborhood handing out flyers. Couldn't find a 3120 ran into the local post man who said there ISN'T one...lol oh F*** this says I... at this point I think I've wasted too much energy on this.. on a good note, the FedEx people I have spoken to have been (besides terribly inacurate) polite.. now that ticket agent.. he really got me steamed up, implying that this was somehow my fault... BBB here I come! . Thanks for letting me vent on a really FREAKY FRIDAY
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Nov 4th, 2005, 02:44 PM
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They were doing this to us this past summer in Florida on a regular basis. We found it annoying since we rarely used the front door and would not know the mail /package was sitting there.
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Nov 4th, 2005, 04:43 PM
  #18  
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Scarlett, we had the exact same problem at our previous residence--we rarely used the front door, and some packages stayed outside overnight simply because we didn't know they were there. Sometimes the UPS and FedEx guys would ring the doorbell to announce they were dumping a package, but just as often they wouldn't.

I recently had to send back a defective item, and the company told me to just leave it on the "porch"--why would they assume I even have one??--and FedEx would pick it up--get this!--within 5 business days! It was such a dumb plan, I didn't bother to argue, just vowed to bring it in every night and put it back out every morning until it was gone. Fortunately, FedEx did leave a receipt, so at least I know it wasn't stolen. But who would have been liable if it had disappeared?
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Nov 4th, 2005, 05:02 PM
  #19  
 
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Wouldn't want to have to sign for every pkg BUT hate it when pkg is left on the street by my mailbox instead of by my door. Anyone driving along the street could take it. Every time I call, I'm told that the driver must have had a problem getting up my driveway!! NOT!
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Nov 4th, 2005, 05:21 PM
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Hmmmm...MeThinks this is a local problem
as in the driver. Our local FedEx person
has left notices on my door for a neighbor and vice versa, same with packages, they are almost certain to mess up! It's lovely to take the delivery attempt notice in the house, punch the numbers in to track on your PC and discover a)package doesn't exist
or b) package was delivered, when of course neither is the case.

Best of the best from this summer-while taking in a neighbor's mail during a 2 week trip, I encounter a delivery attempt notice on her door. Let's call her neighbor #1. She had given me the greenlight to sign for it (as a failed 3rd attempt sends it back and that's always a fine mess.) So, I scribble a signature & re-stick the notice to neighbor #1's door. The next day I'm out front went FedEx shows up, they deliver a notice to yet another front door (now enter neighbor #2)and hop back in the truck. I wave to stop them with my neighbor #1's notice and they say "oops wrong address, should have gone to neighbor #2". Note:Now neighbor #2 has a 2nd attempt notice. Well, I comment to the FedEx person that neighbor #2 should really be getting a 1st attempt notice. Ha! All I get is a shrug and "Later".

Lovely, huh?
R5
UPS.
razzledazzle is offline  

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