Go Back  Fodor's Forum > Destinations > United States
Reload this Page > Beware of Hilton Garden Inn in Albuquerque!
Notices

Beware of Hilton Garden Inn in Albuquerque!

Reply

Sep 30th, 2013, 07:27 PM
  #1
Original Poster
 
Join Date: Jun 2004
Posts: 51
Beware of Hilton Garden Inn in Albuquerque!

We live in Albuquerque and often make reservations for out of town company who come to visit for Balloon Fiesta, which is a wonderful event. This year, I made a reservation at Hilton Garden Inn on San Antonio Blvd. for our visitors. An unforeseen event (the news that they would soon be adopting a baby) caused their plans to change. I called this evening to cancel their reservations and was told by a central reservations agent that there was a 30! day cancellation policy, so our deposit of $217 was forfeit. I checked the on-line site carefully and the 30 day policy is not readily apparent. Instead it says, "Easy cancellations." Click for details. The 28 days (different from the 30 days told me by the reservations agent) listed on the site is quite far down the blurb and could easily be overlooked. One would think that 10 days in advance would be plenty of time to cancel, but no, the requirement is 28 days. This is an expensive lesson. Be advised that if you make reservations there, you should take out trip insurance against an unforeseen need to cancel.
falcon is offline  
Reply With Quote
Sep 30th, 2013, 07:37 PM
  #2
 
Join Date: May 2003
Posts: 27,838
This is THE prime time for hotel reservations in ABQ (as you well know) and especially for a hotel so close to fiesta park. I am guessing that has something to do with the unusually long cancellation period.

While it may have been quite far down the blurb but - EVERY hotel reservation I make (almost monthly, and at lots of different brands), the confirmation clearly spells out the cancellation terms.
Consider trip insurance next time.

Sorry. Lesson learned, as you said.
DebitNM is online now  
Reply With Quote
Sep 30th, 2013, 07:46 PM
  #3
 
Join Date: May 2003
Posts: 27,838
FYI - I just looked at a "reservation" for next week, 10/7 - 10/14. When I checked the cancellation policy when the rate came up, the first sentence said

"Cancellation Policy:
If you wish to cancel, please do so 30 days prior to arrival to avoid cancellation penalties."
DebitNM is online now  
Reply With Quote
Sep 30th, 2013, 08:03 PM
  #4
 
Join Date: Sep 2010
Posts: 30,463
This is obviously for the particular location as the usual Hilton/Hampton cancellation policy is not 28 days.
Dukey1 is online now  
Reply With Quote
Sep 30th, 2013, 08:24 PM
  #5
 
Join Date: May 2003
Posts: 27,838
This is due to the dates involved, not the location per se. I am guessing all hotels have much stricter policies for this huge event in our city.
DebitNM is online now  
Reply With Quote
Oct 1st, 2013, 04:42 AM
  #6
 
Join Date: Nov 2003
Posts: 3,850
Seems that every time someone has a rant about a hotel, airline, etc. it is because of an action directly attributable to the customer (i.e. need to cancel, change flight, etc).

The hotel in question here is blameless.
Brian_in_Charlotte is online now  
Reply With Quote
Oct 1st, 2013, 05:36 AM
  #7
 
Join Date: Oct 2006
Posts: 35,720
The Hilton family of hotels, like many hotels offers both easy cancellable reservations as well as often advance purchase reservations. The current reservation window for the hotel in question does show both. Since you say you had to "forfeit" your deposit, it sounds very much like you did an advance purchase reservation (or else it was a very special thing because of the festival). Normally there would be NO deposit required for a simple cancellable reservation!

So it seems pretty clear to me that either A) you didn't read the contract or B) you got a special rate because of the non cancellable option and now you are upset because you don't like the terms of that price.

Could you repost this with a more honest title "Be aware that you need to read the terms of your reservation . . .?
Seems very simple and logical, but obviously it wasn't to you.
NeoPatrick is online now  
Reply With Quote
Oct 1st, 2013, 05:47 AM
  #8
 
Join Date: May 2003
Posts: 27,838
I don't think the OP paid a deposit up front. I think they took his CC # and then when he cancelled 10 days out, they charged him for the room.

This is the "rate details" showing for dates during Balloon Fiesta:

https://secure3.hilton.com/en_US/gi/...execution=e1s2
DebitNM is online now  
Reply With Quote
Oct 1st, 2013, 05:53 AM
  #9
 
Join Date: May 2003
Posts: 27,838
Hilton's Advance Rate details for this location show the full amount is paid upfront and there are NO refunds at all, blah blah blah.

So, since the OP stated "our deposit" was our deposit of $217 was forfeit" I do not think it was an advance payment.

This is really a case of, Opp's, I didn't read carefully and lost my friends deposit. Always remember "The devil is in the details." And don't bad mouth the hotel which is following its stated procedures/policies.
DebitNM is online now  
Reply With Quote
Oct 1st, 2013, 08:12 AM
  #10
 
Join Date: Feb 2003
Posts: 7,340
Hmm. Most popular tourist event in ABQ has extended advance cancellation policy so hotels don't lose money from lost business. Quite horrific.

In other news, 2+2=4.
BigRuss is offline  
Reply With Quote
 



Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -8. The time now is 11:58 AM.