Anyone else having trouble contacting American Airlines?
 

I have been trying to call AA all day and I just get a recording to try back later. I have a friend who wants to book a ticket and get on the same flight as I. When we go to their website, the flight is not listed. <BR> <BR>When I pulled up my reservation, it appears they have changed my flight number/time. We would like to verify all this but can't get hold of a person. I also checked my husband's flights (he's traveling on different days) and his flights are listed twice with different numbers and times. <BR> <BR>We'd like to get this sorted out before my friend tries to book. Anyone else having trouble getting through to them? <BR> <BR>How do they expect us to book travel if we can't get to them! Frustrated in Texas.

I talked to American yesterday after a 5-10 minute hold but didn't try today.

Keep trying. Yesterday I contacted American twice--first to verify my flight, which had been cancelled; and a second time to book a flight for my son. Both times I had to use the redial feature on my phone multiple times before I penetrated the system and got through to the call-waiting level. I had to wait about 5 minutes, which wasn't bad, considering everything.

Try calling in the middle of the night. I've been able to get thru with only about a two minute wait.

I spoke with a very nice woman from American a few moments ago. Took about 3 minutes on hold. <BR> <BR>Another option is e-mail from the aa.com website.

OK, I kept trying, called at least 30 more times, never got the option to hold, the recording just kept telling me to try again later. <BR> <BR>After two days, finally got through, was on hold for 25 min, confirmed my husband's "real" flight numbers and times (they changed his flight number and had him down for 2 flights at different times). <BR> <BR>I confirmed my flight number (it had also changed) so I could make sure my friend got on the same flight. I asked why I (and my husband) hadn't been notified our the number and time changes and was told I had been (huh?). <BR> <BR>I'm flying on an eticket (husband has paper) so I figured it's really important that I have something in writing to reflect the changes. I hope I get something before I go. <BR> <BR>American Airlines surely is not making it easy to want to keep booking and flying with them.

Good luck to anyone emailed AA from their website. I have sent emails three times and have not received responses to any (sent last email about 3 weeks ago so doubt I am ever going to get a response)

You might want to check with a local ticket office, if there is one where you live. Hopefully since they have access to the system you can get your questions answered.