The DOT now requires all domestic airlines to make their on-time records available to the public. Their website is: www.dot.gov/airconsumer. <BR> <BR>

I flew them once from JFK to Las Vegas and would NEVER fly them again. Along w/ all the normal reasons to complain about an airline (poor service, bad food etc) at no point when I was flying on the airplane did I feel safe. <BR> <BR>

To the top for Bobbie

Thanks for all the responses, since my son would be flying from NYC to Tucson, not for school but the NOLS program, I think I'll use my AA miles or pay the $100 difference rather then send him on AW, too long a flight with too little time for the connection.

Flew America West the beginning of August and had a great experience. The planes were on time both ways and the leg room was sufficient. The food wasn't great but none of the airline food is exceptable. I do not think people are being fair to America West.

Sally, I agree with you. <BR>I've flown AWA a whole lot in the years it's been around and I see no major difference between it and many of the 'second tier' airlines. <BR>It does, however, tend to be last in customer satisfaction on most of the polls I've seen. <BR>BUT: there is not a single major US airline which I think deserves applause for doing a consistently outstanding job of making fliers happy. <BR>

Hi all,<BR><BR>I originally posted this question months ago. In the end I did fly with America West and found them to be good. Had no problems except for one delay, but that was due to fog!<BR><BR>Laura

Laura, glad to hear your trip went well! I flew America West from New Orleans to Phoenix a couple of weeks ago and the flights were uneventful. On-time with good service, so I have no complaints.<BR><BR>(The more I fly the more I realize that every airline has its ups and downs and its really a big crapshoot!)<BR>

John's last line pretty much summarizes the current status of U.S. airlines (except for the smaller niche lines like Midwest Express and Jet Blue).<BR><BR>It's a crapshoot and you can have a miserable flight at any time, though the odds are against it.<BR>

We live in Arizona and fly AWA a lot, both eastbound and westbound. Earlier in 2001, AWA garnered a lot of bad publicity because of cancelled flights. But so did a lot of other airlines. Since then, AWA has been busting their buttons to deliver good, on-time service. Based on our most recent experiences, they have succeeded in achieving a remarkable improvement in customer service and satisfaction.

The same airline can vary greatly from one flight to another... We flew back from Japan via a stopover in Istanbul with Turkish Airlines. Flight from Tokyo to Istanbul was excellent - bulkhead seats, great service & best, most plentiful food ever. Flight from Istanbul to Manchester UK was awful ! ( also Turkish Airlines ).<BR>Can only assume flight from Tokyo was better because the airline assumed it would be full of Japanese businessmen & flight from Istanbul would be full of ( not rich ) British tourists.<BR><BR><BR><BR>

BWI to Tucson, via Phoenix, on America West at this time last year. No problems at all, and a very nice price.