LevonM

Is there anybody who had issues with the Turkish airline and their services?
On the 5th of August. I and my wife purchased Turkish airline flight tickets via Expedia to travel from Bangkok to Istanbul and then to Tel Aviv to return on the 15th of August from Tel Aviv to Istanbul then Bangkok
We missed the first flight from Bangkok to Istanbul and I received a message from Expedia that Turkish airline canceled all of my 8 tickets, including tickets for the 15th of August.
Then I and my wife purchased a new ticket on the Turkish airline website on the 6th of August to the same destination (Bangkok to Istanbul and then to Tel Aviv) in order to return on the 15th of August from Tel Aviv to Istanbul and then to Bangkok, with a total of 8 tickets.
We used the tickets to fly from Bangkok to Istanbul but personal urgent circumstances forced on us in Istanbul airport to buy returning tickets from Istanbul to Bangkok.
So we used only 2 tickets this time, we didn't use the remaining 6 tickets, out of the 16 tickets purchased from Turkish airline I only used two.
to Turkish airline to refund my unused tickets. The First time I received an unintelligible reply and the second time, which is one month I wrote ago, I sent Turkish airline another message but until now I didn't receive any message.
I wrote also to Expedia,you notice it,but this is the next story....
So how do you think I can resolve this issue?... Any advice?

thursdaysd

Welcome to Fodors. You are more likely to get a reply if you post this on the Air Travel board. However, the answer entirely depends on what kind of tickets you bought. If they were non-refundable you are probably out of luck.

NewbE

It doesn't matter whether you bought the tickets from Expedia or the airline, if they are non-refundable--and they probably are, because fully refundable tickets are very, very expensive-- then you cannot get any money back because they are non-refundable.

The best you can do is to find out from Turkish Airlines what the value of the unused tickets is, minus cancellation fees. They should hold that amount for one year from the date of purchase, and you can apply it to new bookings with Turkish Airlines--PLUS the difference in fare, if any.

So--you won't get much out of all those unused tickets.

janisj

It does not sound like any of the missed/unused tickets were Turkish Airline's fault. So it is sad to say, but probably a very expensive lesson.

The suggestion that you might get a partial credit for future travel is the very best you can hope for. It is very likely none of the money is refundable.

HappyTrvlr

We received immediate full refunds when we canceled our flights on Turkish airlines d to a health emergency.. We didn't expect this and were so pleased.

MarnieWDC

My experience (5/2014)was similar to that of HappyTrvlr. I did need to go to the airport (only Turkish Air Office) and paid a bit for the change from the original ticket for 9/2014. Also a medical issue. Even though you need to accept that it might not work...I would continue to try to at least get a 'credit'. Good Luck.

Liamtl

Normally when you buy your ticket via an intermediate agency like Expedia, you have to take an insurance package to cover all aspects of your journey. However, the conditions of refund are so strict and limited (in case of bad health with doctor's certificate for ex). Try to email and call Turkish airline and Expedia again. And if you have time, come directly to their office near your local. Your problem may be resolved more quickly and efficient.

StanfordCardinal

Curious to hear if/how this got resolved. Some airlines are very adamant about not issuing refunds.