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Travel Insurance from SwissCare Insurance in Basel? Never buy it

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I purchased a SwissCare Travel Insurance to cover unexpected risks. Unfortunately, I was prevented from travelling at the day of my planned departure due to knee accident while jogging. The case was reported to SwissCare and all documentation from airline, ticket, doctor report etc., was sent to SwissCare claim department. SwissCare dragged the matter for 6 months by asking for more and more information identical to those I already have sent earlier until finally informed that my knee accident is a Chronical Disease and therefore my claim was not covered by the insurance. My offer to send confirmation that I never had similar problem AND I do not have Chronical Problem with my knee was never answered and totally ignored by SwissCare. I have used several other insurance companies in my 40 years of active travelling but never experienced such treatment. Therefore: If you think SwissCare will cover your insurance think twice. Save your money and save your time. Learn from other´s experience. Sal