tamarat

Is Otel.com (as opposed to hotel.com) secure and reliable? I have never booked a hotel on the web and this is the only site that has the hotel that I want available. I'm worried about booking on the web. (I called the hotel directly and they said nothing is available - on Otel.com though, they say a room is available.)

thanks,

tamara

tamarat

ttt

Momliz

I would make sure you confirm and reconfirm with the hotel, if you did get the room.

Otel_comStaff

Hi Tamara and I have just seen your post,and even though a little late I wanted to write a quick reply for you.

I would like to assure you that we are a well established and reputable company where I personally have worked for the past 8 years. Otel.com helps clients to get the hotel that they want at the best prices. As well as this, Otel.com is verisign secure as well as being members of the BBB and ASTA

Hope this helps and feel free to drop me a line if there is anything else...

Kindest Regards
Caroline
Customer Care Manager
[email protected]

florus

I have used Otel.com since 2006. Everything has worked out perfectly. Their rates are consistently the best available and usually include breakfast (in Europe) when other wholesellers' rates do not. I would not hesitate to book through them and have never felt the need to phone the hotel to confirm my booking.

Yar69

According to the New York BBB, OTEL.com is NOT accredited with them. They have had 5 complaints in the last 36 months, against them. Really not that bad, most have been settled.
http://newyork.bbb.org/Find-Business-Reviews
Company started in 2000, and was incorporated in 2008 in DE.

Yar

JocelyneHR

DON'T USE OTEL.COM!!! I should have looked it before booking a reservation with them!!! They charged my credit card TWICE!!! for the same reservation! My bank called me to inform me of this and they blocked it right away! Thank God!!! I called Otel.com, and they just ignored me, told me that my bank was wrong!!! NEVER AGAIN!!!

JocelyneHR

Hi again! Just wanted to let everyone know that I just talked to my Bank again regardin "Otel.com", and they tried 6 times to charge my credit card!!! I am so mad!!! STAY AWAY FROM otel.com!!!

Otel_comStaff

Hi jodanick / JocelyneHR

Thank you for your post and Ias I mentioned on Trip Advisor am truly sorry to learn of this situation.

As I mentioned previously I do wish that you had of contacted us at the time so we could of had the opportunity to assist you.

If more than one charge has infact been processed this has more than likely occured due to the ‘SUBMIT’ button on the booking page being clicked more than once. I understand that this is easy to do especially if you are anxious for the booking to go though. We will change the text on the website to point out that the SUBMIT button should only be clicked the once.

I requested your booking tracking number previously so I could help and check on this issue. However as only one charge was made by our company and you did not get back to me with proof of 6 additional charges I have been unable to proceed any further

Caroline

Customer Care Manager

[email protected]

sunsiare

Hello. I have recently booked a room in Vegas (Paris Hotel) with otel.com, and I am astonished by their customer service. Long story short, I have had issues with the booking, but everybody their made their best to help, answering my emails and regularly following up (Caroline above who exchanged emails with me is especially to be praised).

So I enthusiastically recommend the use of their site : good prices & beautiful service, what else could we ask from a booking site ?

LSky

tamarat, I'm suspicious. The only people who had anything good to say about Otel.com are people who just registered here today. A coincidence? Hmmmm

After reading these, if I were going to book a hotel I'd go to one of the popular ones. Good luck.

LSky

Okay, to be fair do a search on Otel.com. Right up there next to your Title question is the search button. You'll find that some people have booked with them and have been happy. But apparently you have to pay the whole thing up front.

If you want to see how many times someone has posted or if they are a regular, click on their name.
Good luck.

sunsiare

Lsky, you are right to assume that my recent registration is connected to Otel.com : for once, I am so happy with a service that I decided to tell about my positive experience ! But feel free to ask me details if needed.

Also, now I will of course comment about other trip experiences I have on Fodor.

So in a nutshell, I am no regular poster (I am totally new !), but I recommend their website because my experience with them was a very good one.

dermstress

I also made a booking in a Hong Kong hotel via otel.com. I got concerned when the HK hotel failed to locate my booking in their system, so I chanced upon this thread after doing some research. I emailed Caroline of otel.com above, sure enough, she was very helpful and sorted out my problem within 24 hours. I got the final confirmation directly from the hotel.

Needless to say, we shall be using otel.com again.

Thanks, Caroline.

Saraho

bookmarking

Poconolady

I have booked rooms thru Otel.com several times and have never had any problems. they consistantly have the lowest prices and more perks than any other booking site, esp for European hotels.

1qaz2wsx

Hi everyone,
I just used otel.com, yesterday. but they asked me to send my ID and credit card and AUTHORIZATION FORM to them. Is anyone in this situation before? is it reliable to do it?
appreciate any help.

1qaz2wsx

sorry, should be the COPY of my ID and credit card and AUTHORIZATION FORM via fax or email

Otel_comStaff

Hi Poconolady

Thank you for taking the time to write your post and share your feedback of Otel.com I am delighted that you have found our hotel rates to be the most competitive. We also have a Loyalty 5 progremme which rewards you with credits each time you book with us.

Caroline
Customer Care Manager
[email protected]

Otel_comStaff

Hi 1qaz2wsx

Thank you for your post and for booking with Otel.com

If a hotel booking has been made by a third party then for the protection of the card holder we do request 3rd party documents.
This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.

Please feel free to drop me a line and I shall be happy to check your booking details for you

Caroline
Customer Care Manager
[email protected]