Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

  • Announcement:
  • Come explore the new Fodor’s Forum
    by ibobi Fodor's Editor | Posted on Dec 4, 17 at 08:03 PM
View all Travel Tips & Trip Ideas activity »
  1. 1 शिकार LEXMARK PRINTER 18OO:681 :72O8 CONTACTLEXMARK Techh care
  2. 2 OUTLOOK 1800~681:7208 Password Reset Contact OUTLOOK Tec*h Sup0rt LoL
  3. 3 Trip Report teenage/grandparent trip to Switzerland
  4. 4 Where can you have hang glider while traveling
  5. 5 May 2018
  6. 6 Feedback on where to go (23 Mar to 8 Apr 2018)
  7. 7 Road trip UK to Crete Feb 2018
  8. 8 Hilton grand vacation club yay or nay
  9. 9 Travel through Expedia
  10. 10 Packing Champagne for checked luggage
  11. 11 When do you start packing your suitcase(s)?
  12. 12 Luggage Set - hardshell or softshell?
  13. 13 Summer trip
  14. 14 Travel Tips For Christmas Vacation
  15. 15 Where should I go for Christmas?
  16. 16 New Member Introduction
  17. 17 TSA Pre-Check Clarification
  18. 18 How to bring Europe home to Philadelphia
  19. 19 Hawaii
  20. 20 HOW TO PLAN A SOLO VACATION?
  21. 21 Travel socks that actually dry the next day?
  22. 22 Searching for paradise
  23. 23 How do you like my plan for a gap year?
  24. 24 Group Tours for 30 somethings
  25. 25 Zika Free Travel in February - Need Ideas!
View next 25 » Back to the top

Don't Use Priceline

Jump to last reply

I had never used Priceline before, but I had to have cancer surgery in Houston and funds were short. I was searching for an inexpensive hotel and hotel.com recommended using Priceline through their name your own price. Funny, the bids were not negotiable, but still got at least a 3 star for $79 a night almost next door to the hospital. For this program you have to pay upfront for the nights we reserved.

My wife is disabled and the trip to Houston had her in bad pain and we just wanted to check in and rest. Instead the hotel had NO reservation. Check in time was 4 and it was a little after 4 when we arrived. Phone calls, pleading with the front desk (who originally thought that WE were trying to pull something on them and told us they were fully booked). Other family members who were there for the surgery got their rooms, but we remained in the lobby. At about 7 or 7:30 the desk clerk asked for my credit card number and wrote it down to secure a room. By then they had talked to Priceline several times and realized we weren't nuts and did prepay our stay, but it wasn't in the system and couldn't be inputted by her at her level. Although we had prepaid for 2 nights we were only guaranteed the one, but management would try to resolve it the next day while I was in surgery. My wife, who obviously had nothing at all to do, had to deal with the issue during my surgery. Eventually it did get resolved, but it was a literal NIGHTMARE.

I have file complaints with Priceline to which they say they will respond in 3-5 business days. It has now been weeks, 4 to be exact, and the only responses I have had are call the 800 number, which we did about 20 times that night and had to be transferred to even talk to anyone who knew even remotely anything. So, I knew calls were a waste of time. Then I get an email that says you got your room, so we fulfilled our obligation.

So, save yourself some frustration and time and do NOT use Priceline. Despite their ads that say they guarantee your hotel reservations will be there for you, they do NOT and it isn't worth it. By the end of the trip I would have paid any amount for a room rather than deal with what we did. The frustration, pain, irritation and downright poor customer service is not worth any possible savings.

13 Replies |Back to top

Sign in to comment.

Advertisement