I've just booked and pre-paid a hotel room in Bali, Indonesia for this coming summer vacation via otel.com today right before I came across this thread of review. It got me worried. So I called the hotel to double-check my reservation and luckily it's been confirmed. If I had read this review before booking the hotel, I probably would not use otel.com even the price is quite competative.

Wanting to book a particular hotel in Rome (from Australia), Otel.com appeared to have the best rate. Made the booking, gave my credit card details, got a flash message that the funds were deposited to a bank in Turkey before the page quickly reverted back to the Otel.com home page. There was nothing else: no confirmation, no receipt.

I waited 30 minutes to see if any email confirmation would turn up, but again, nothing. I then attempted to ring their Australian toll-free number, but the number kept ringing with no one picking up. I then rang long-distance their US number, which picked up: it transferred to their call centre/office in Turkey. The fellow I spoke to claimed there was no record of any booking for me in their system, and no record of any credit card charge. He suggested I try again.

As a precaution I called my credit card provider, who advised me that a charge had been made by the parent company, in Turkey, and the charge was then reversed. The person at Otel.com was clearly lying. I advised my credit card provider to flag a warning on my account to not make any payments to Otel.com or their parent company.

I then went back to booking the same hotel in Rome through another provider (expedia.com.au)who charged a bit more but provided immediate confirmation of both the transaction and the hotel booking - much more professional. Out of curiosity, I went back and checked if Otel.com were still advertising this hotel: indeed they were, but the rate had now gone up. I would not deal with these guys again and would caution others.

BEWARE they have no refund and no way of cancelling not by phone and the computer link to cancel does not work. Use anyone but them

They charged my credit card for 7015sek for the hotel in Barcelona, Senator Barcelona Spa Hotel that is is FULLY booked!! I will go to the Police against Otel.com

I would never deal with a company that hopes to get your business by having you go to their web site as a result of you mistyping an address.

Do not use this site. They charged my card and I have no reservation. They don't answer calls and they do not help you with anything. This site is a scam!,,,,,,

They notoriously use more desirable Hotel locations to bait you into booking an entirely different location. I recently booked a $175 one night at what I believed was Oceanside Comfort Inn & Suites in Virginia Beach (After all, they were using Oceanside photos). Once I booked, the voucher read an entirely different and far less desirable hotel location about 20 miles inland. Otel.com refused to refund me after a month of what they called "investigation into the matter." During that process they said "we're trying to get you a full refund." Sure they were. I ended up calling the Oceanside hotel and they told me that they have told Otel.com many times to stop using their photos!!!

I booked a hotel in Izmir through Otel; it was purported to
be a 3 star. We were coming from Samos and needed a place
for one night and we didn't need luxury just the normal 3*
amenities.

Words cannot describe that 'hotel'; even the photographic
overview we took doesn't start to describe the squalor.

Lesson learned.

I just had a horrible experience this morning with otel.com. I'm still hopeful that it might be resolved but based on the very concerning lack of customer service I've already encountered, I'm doubtful the problem will be corrected.

Basically, I booked a double room for two nights during peak season in a very expensive hotel where a friend is getting married. I booked with Otel.com this weekend, my card was charged in full, and then this morning I decided to call the hotel to confirm the reservation before traveling since I know they're booking up fast and I don't want to be stuck without a room. when I called the hotel they informed me that a reservation was incorrectly made for a single room, just one bed, even though I will be sharing the room with a friend. The hotel indicated that this was done by otel.com, and that I would have to contact them directly to have the room changed. Well, I called otel.com and it was very difficult to understand the agent. He told me that a double room doesn't mean two beds. Now, this isn't my first hotel, and I'm pretty sure that everywhere else in the world a double room indicates two beds. It certainly does at this hotel where they literally offer TWO standard room options only: a single king or a double queen. The "gentleman" with whom I spoke told me I shouldn't need another bed anyway since I only made the reservation under my name. Excuse me? But that is none of his business! I booked a double room. I paid in full, and I expect to receive a double room. NO EFFORT WAS MADE WHATSOEVER to review or change the booking. I was simply told that I was wrong. I asked to speak to a supervisor and the agent told me that THERE WAS NO SUPERVISOR. He said if I wanted to talk to a supervisor, I should call back in TEN HOURS. That is 3:00 in the morning my time in California! I asked if there way anyone else I could speak to and next thing I got was a dial tone. The customer service agent hung up on me! I tried to send an email through their automated form and kept receiving an error message everytime I clicked "submit." This company is starting to feel incredibly shady and in the meantime I have a massive charge on my credit card. I am hopeful one of my emails went through their form and that I might receive a response from someone who is willing to help, but I am wishing now I had just gone with a more reputable company. I could have gone with a bigger company for $20 more and it would have been so worth it for peace of mind.

A double room does NOT mean two beds everywhere in the world. It means that two people can sleep in the room, if you care about the number of beds you need to confirm that before booking.

Hotels and Online Hotel booking companies like Otel.com or Expedia does not charge international transaction fee. It is charged by credit companies.Some credit card company like Capital One and Bank America Travel Card does not charge for International Transaction fee. Online booking companies has nothing to do with conversion fees. I booked with otel.com twice.I had no probem what so ever. I had prepaid voucher by GTA Travel. Carline gave the hotel confirmation number as I requested (after three days I booked the hotel) and I verified with the hotel right away. She was a eccellent customer service Rep. I spoke to a man in Otel.com before I spoke to Caroline was very rude. He had no customer service skill at all.

PROCEED WITH CAUTION!

This company gave out my personal information (e-mail and PASSWORD) to someone other than myself. No security questions were asked or anything!

They told me they would refund me money and just be hit with a cencelation fee, and almost two months later havent seen a dime. So I called them and asked to speak with the gentlemen I was previously working with, they told me he was out to lunch and to call back in a half hour. Called back in a half hour and they told me he was out sick and would be out for five days (exact words). They just give you the run around.

Do not even go down this road, I am not the type of person to even write reviews but everyone should be made aware of what you may potentially have to deal with.

First off, please check this site directly to see if it is even a running site. Currently I am not able to open their homepage and tried several different routes. Red Flag #1.
I had a particularly AWFUL experience with this site. An ongoing dispute involving my credit card company that unfortunately is not going to result in my favor. We decided to cancel after booking and I was able to get in contact with someone the following business day. They told me I would be refunded and there were no penalties since I was cancelling within the cancellation period. We even received a cancellation email confirming this transaction was made. Long story short, no transaction was made and we had to go back and forth with the credit card company trying to settle the dispute. With that being a long process in itself, the cancellation period had then passed and they now have our money claiming that no cancellation was ever made. Now that I am re-reading their policy it does say something needs to be made in writing to cancel. However their site is not up and running. So there is no way of doing this either. We made the transaction and after reading the reviews had a bit of a panic and withdrew which turned out making the situation ten times worse. Listen to the bad reviews, dont try cheaping out and not knowing whats going to happen with your vacation booking. Just pay the price of a trustworthy company and the ease of knowing your money transactions are safe.

It looks like my experience has a repeated history with this site. Please do not use this site.