toughpixel

experiences with 2Afrika??
After exchanging 2 email with 2Afrika tour operator, asking for one change in the itinerary (at 2Afrika's suggestion) it's been nearly two weeks since I have heard anything! Sent two email inquiring on the status as well as one voice mail and nothing. I'm a bit nervous as no money has exchanged hands but we want to go in Sept 2005 and if they can't book & confirm us, i want to find another tour operator.

Question: Anyone else have communications problems with 2Afrika? It does not speak well for how the the safari tour may go!

Botswana

Not Good,
If they do not respond within 24 hours,leave them.
This is normally a good way to judge the professional outlook of the company.

wanderlust123

I would suggest you write again or phone them (toll free number in the US). Sometimes emails get lost along the way. I have been working with them for months on an extensive customized extension to group trip and have found the person I am working directly with there to be most accomodating, responsive and patient with my booking. I have been very pleased with them so far and I am a challenging customer.

nkh

if you search this board you will find many happy 2afrika customers (I am one of them - wangiko safari in 2003), trip reports etc. I had a few e-mail communication troubles at the time but I think they were updating their system or moving office. Telephone was a much better way to deal with them, and they were prompt and helpful (and the entire tour went very smoothly, just to reassure you )

toughpixel

Thanks all! As soon as the holiday weekend is over, I will make some more attempts.

Thyra

my husband and I used 2afrika in 2002 and I communicated directly with Ken Heiber (the owner of the company). We actually did have one period where I could't get in touch with him. (I had sent money). We didn't get our official tickets until right before we were set to leave and I was really anxious.
Happily, the tickets arrived, Ken started responding again (he said they had some computer issues.. ) and in short, we had one of the most spectacular amazing perfect trips of our lives). I don't think it's any thing to worry about but admittedly it is really annoying... try calling Ken again, and say that if you don't get a response you will take your business elsewhere.. that should do the trick... I think he gets a bit overwhelmed and he's a little understaffedn for his US team, (that may be how he keeps his prices low) .. once in Africa though, we hadn't a complaint to make.. Happy travels

Kamolly

this may be a stupid question - what's the difference, if any, between 2Africa and Go2africa.I have found Go2Africa website, but nothing under 2Africa.

sandi

... because it's 2afriKa - a K not a c.
Try www.2afrika.com and you'll find them. go2africa and 2afrika are different tour operators.