Problems with Sansa?
 

Sansa is supposed to refund me for flights that never took off. (The plane was too late getting to the airport to make a safe flight to Quepos.) 4 weeks have passed...I have emailed a couple of times, no response. I've tried calling the main admin. office # shown on the web site, but get a recording saying my call won't go through. I've faxed that office, same response. I've called their office at the San Jose airport and get a recording saying that "due to a numbering changein the country" my call can't go through. The fax # at the office gets the same response.
I've called the toll free resevation number and the reps there say they can't help. One took my email address. Another gave me the numbers that don't work. I've called again the reservation line again and now the rep says he will CC me on his email the Accounting dept, given that they did not respond to his earlier message.
Anyone have problems with refunds and Sansa? Any advice?
TIA,
cj

Re phoning:
Costa Rica has gone to 8 digit phone numbers as of march 20th. The numbers on the website have not been updated.

Try putting a 2 in front of the number since they are land lines. So for example - for the Admin # that shows as Phone: +(506) 290-4400 from Canada or US dial 011 506 2290-4400

Good Luck
raquel

That is terrible that: 1) they haven't updated their website to reflect the new phone numbers; and, 2) the office in the United States that handles reservations doesn't know about the phone-number change.

Did you pay by credit card? Sometimes that takes a couple of billing cycles for the credit to you to show up. It shouldn't be that way because you end up paying interest on the amount, but I've found it can be.

Good luck.

Thanks for these very helpful replies, especially about the number change! Not only has Sansa's web site not changed, but neither has a lot of informational and commercial phone sites! I was worried I was dialing wrong and Googled about Costa Rica's country code, calling there, etc and I looked at two pages, neither of which said anything about the recent change! You are on top of things Raquel!

After my last call to the reservation line, the gentleman offered to CC me on his follow up email to Accounting. He did so and Accounting has asked for more info, which I provided...hopefully the refund will start processing!

Thanks you two,
CJ

Just an update in case anyone else encounters problems w/ refunds at SANSA. Although Customer Service wrote to Accounting and CCed me via email, asking them to reply to me and although I followed up via email myself, I heard nothing from Accounting. I then filed a dispute with my credit card company and now, 3 months after the refund was written up, Sansa finally refunded my account. Hope others don't have such headaches!