Why travel agents go gray #1

May 27th, 2001, 02:01 AM
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The style of this letter is most un-Hainesian: English which is pompous and inflated to the point of being grammatically incorrect. Is this possibly an impostor speaking, one who is not British but trying with little success to sound like one?
May 27th, 2001, 02:05 AM
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I forgot to mention the spelling mistakes ('foreward', 'Rooseveldt') and the un-English expression 'heavy-footed' instead of 'heavy-handed'.

I am pretty convinced we have a troll on ourhands.
May 27th, 2001, 04:16 AM
Blank spot
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We all have moments of stupidity and most of us have encountered stupidity in our work -- and sometimes ignorance is the problem but sometimes it's what people are increasingly calling, aptly, a "disconnect."

As a high school student, I worked for a consulting firm monitoring customer relations calls for a client. On my first day, I was given a sheet to record times and natures of calls and the final column was "disposition." I had filled in several calls as "pleasant," "neutral," "irate," when someone spied what I was doing and laughed out loud. I was embarrassed, but the memory keeps me from getting too superior about other people's errors.

Having said that, there are some wonderful stories spinning around the 'net from airline reservations agents, whose contact with the public is just that much more intense than travel agents'. One of my favorites is the "how do I get to Void?" question posed by a neophyte airline passenger who'd received her ticket by mail and was checking the sequence of her destinations: New York, Dallas, San Francisco, Void.
May 27th, 2001, 01:06 PM
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A collegemate of mine, riding in my car on a major highway, once remarked, "I wonder why every town has a road called Frontage."

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