The individual TV screens are on Alitalia's new 777 service between Rome and Milan and New York JFK.

Good to know about the new 777's. Delta is rerouting us through Alitalia from JFK to Rome, and I asked her about individual tv's and she said they didn't have them. I hope they do. I have two children flying with me.

"her" referred to the delta customer service representative over the phone.

Alitalia 767s do NOT have individual TV screens. The Alitalia 777s, which were introduced on the JFK-FCO route several weeks ago, do have the screens. If this is a factor for you, I would confirm with the reservation agent that you will be travelling on a 777.

I also traveled the JFK-FCO route and had the pleasure of using the individual TV screens. I was very surprised by this development--I remember 10 or 15 years ago when the movies on Alitalia flights were often aged made-in-USA TV movies.<BR><BR>If you have kids, this system would be great. There were perhaps a dozen movies from which to choose--new, classic, kid-oriented--as well as games for both kids and adults.

Alitalia's about the same as everybody else, frankly. I flew domestic Alitalia earlier this week and was impressed with the cleanliness of the plane and eager-to-help attitudes of the staff, both on the ground and during the flight. I speak Italian, so that does make it easier for me (because I'm obviously not Italian so they think it's quite cool that I do speak), but nobody else seemed to be having problems either. <BR><BR>No smoking on any of the internal Alitalia flights I've taken. I've not flown Alitalia equipment transatlantic.<BR><BR>My experience with the ticket office in New York has been pretty crappy on several occasions. My most recent booking involved repeated calls to correct a supposedly erroneous credit card number (which wasn't an error at all, as we finally established, but subsequent keyboarding issues there at that office), and failure to issue the actual flight coupon for one member of my party. Having discovered the error (do look at your tickets carefully) I contacted the New York office, where the agent assured me that I was either an idiot or insane or both and that there was no problem whatsoever and blah blah blah (for a good twenty minutes). Of course the agent at the airport wanted to know what I'd done with the flight coupon. I explained that I'd noted the error and attempted to correct it at some length and finally given up. The airport agent was helpful and friendly (and appropriately indignant at the poor service I'd received from New York) and everything was resolved.