Update to insurance refund

Old Aug 5th, 2020, 12:28 PM
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No refund from Virgin or email except that they will still be flying with bankruptcy and to rest assured it is safe to book.
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Old Aug 7th, 2020, 03:46 PM
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ďGetting impatient.Ē....me, too.

An email from Qatar about 3 months ago with my refund request number and asking not to contact them, as refunds could take up to 8 weeks.

So, I messaged for an update given it was heading to 12 weeks with no contact from their end. They had all my details, booking reference numbers, passport numbers, contact details, etc. but basically asked for it all again over the last week and my message from them today is ďas your request for refund is already generated, please allow more time.. we will get back to you soon...Ē
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Old Aug 8th, 2020, 05:43 AM
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Jeez, when I think that I used to be in charge of refunds for an airline operating in Paris. I made most of the refunds within a week. Ah, but the pre-covid times are gone...
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Old Aug 9th, 2020, 01:04 AM
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Finally a response from Singapore Airlines after our flight from Melbourne to Milan was cancelled in May...
After getting an email in March telling us a refund was being processed, we had not heard anymore from them, rang on Saturday and actually got answered, all I had to quote was our booking reference number,I was told we would have confirmation of our refund by "this day" sure enough by 8pm we had an email confirmation of our refund and our points returned to our account, hopeful now a refund is coming, considering we paid for premium economy seats in October last year it has been a long wait!!! I'm not sure we would ever have had our request answered if I had not rang them,
Will let you know if refund actually hits our credit card account but I am more hopeful now.
Good luck to everyone out there with a similar problem.
Hopefully we can get to visit out lovely Italy again before we get too old!!!!!
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Old Aug 9th, 2020, 01:40 AM
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Many airlines will go bust, go into US bankruptcy, or seek new sources of cash. I'd get what ever I can as soon as. Of course Ryanair will just ignore EU regulations as per normal.
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Old Aug 9th, 2020, 09:00 AM
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Late here, @cheska, hope you get into your home soon. Glad you managed to get something from the airlines. United was very good about our refund, but it is different as they could not even fulfill their contract. I hope you enjoy finishing your next stay in 2022. I keep wonder if it will be two years between my trips (last was Nov 2019)
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Old Aug 9th, 2020, 04:46 PM
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vino2 hope the money is in your bank by now.

kerouac the days that you talk about processing quick refunds are sadly long gone. Many years ago airlines in Australia even had compassionate airfares if you had to return home quickly. Admittedly that was 1999, when we had to return to Adelaide as my father in law was in intensive care. I remember we rang Qantas at 2.00 am and my husband was able to get on the 6.00 am flight. They also made sure he was first of the plane. Not sure that it would happen now.

gooster we too think 2022 is when we will travel again.

Adelaidean Any news yet ?
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Old Aug 9th, 2020, 06:38 PM
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Quite a surprise. I spoke to an Air France representative Thursday after being on the phone for only 10 minutes. I cancelled my flight, applied for a full refund, received a confirmation number and got word today (Sunday) that my refund would be applied within two weeks.
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Old Aug 9th, 2020, 11:09 PM
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"France's government announced €15 billion (around $22.7 billion Cdn) in rescue money for the pandemic-battered aerospace industry, in hopes of saving its hundreds of thousands of jobs and keeping plane maker Airbus and national airline Air France globally competitive" Jun 20

Air France has a wealthy parent.
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Old Aug 10th, 2020, 12:45 AM
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Cheska, “Adelaidean Any news yet ?”

No... wish they would define ‘soon’.
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Old Aug 10th, 2020, 04:41 AM
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Originally Posted by Envierges View Post
Quite a surprise. I spoke to an Air France representative Thursday after being on the phone for only 10 minutes. I cancelled my flight, applied for a full refund, received a confirmation number and got word today (Sunday) that my refund would be applied within two weeks.
Air France was great. We got that refund within two weeks. I am hoping our Eurostat voucher will be extended but not holding my breath. I have a 300+voucher for a Paris hotel. I am still hoping.
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Old Aug 13th, 2020, 10:08 AM
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Great news, cheska, and everyone else who has their own money back in their hot little hands!

Air Canada is stubbornly refusing to offer anything but vouchers. At least they did away with the 24 month restriction, but thatís cold comfort if for some unforeseen reason we canít travel in the future.

Last edited by sugarmaple; Aug 13th, 2020 at 10:10 AM.
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Old Aug 13th, 2020, 11:14 PM
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sugarmaple it must be very frustrating. I too think vouchers are worthless.
My neighbour who is in her 70’s had a very big trip planned to italy and France, including a boat cruise all booked through a well known travel agent, and they are offering her $23,000 worth of vouchers. That includes airfares. Unfortunately she can’t take up the fight with the each individual provider because the travel agent did all the bookings. Sadly all this money was paid in November 2019.
My neighbour is not confident that she will be able to travel again. She even asked if the vouchers could be part of her estate, and was told they are non transferable. Absolutely disgraceful. Hope you get a resolution soon.
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Old Aug 14th, 2020, 01:36 AM
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Just an update to my last post, Singapore airlines did indeed refund our airfare as promised in 2 days not 6 to 8 weeks,
I feel very lucky that we have come out of this cancelled trip as well as we have, a tour provider in Puglia refunded our deposit upon recieving our email saying we would not be travelling even though we did not request a refund, so too did our accomodation in Ostuni,if we are lucky enough to travel to Italy again,{we are both over 70 and the long trip over is daunting} those 2 providers will be our first bookings.
We have vouchers from trenitalia and a hotel in Lake Garda for future use. Easyjet refunded 2 flights and we are just waiting on refund for a return Milan to Santorini flight with them,
A booking in Greece that we could not contact was paid out by our credit card insurance(not a chargeback) who were just amazing to deal with.
Still feel for everyone in the tourism business and are grateful for how we have come out of it all,
Good luck to everyone and hope the world recovers from this.
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Old Aug 14th, 2020, 02:58 PM
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vino2 good to hear your news. I too really feel for those business people who have lost their livelihoods. While nobody likes to lose money, those in the industry have lost much more. I’m sure the financial assistance given by governments is only helping a little if at all.
I really hope that the world recovers, however with second waves occurring in most places, it may be a very long time.
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Old Aug 15th, 2020, 07:07 AM
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cheska, $23,000! That really is disgraceful! Does that even make sense that none of it is eligible for a cash refund? I feel for your neighbour.
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Old Aug 15th, 2020, 07:16 AM
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Anyone who books through an agent always runs this sort of risk. While a travel agent makes everything more simple, it prevents the customer from contacting the service providers (airlines, hotels, etc.) directly. At my airline, I had to tell unhappy customers constantly that I could not refund them directly, because it was the agency which had collected their money. If the agency was screwing them over, their only recourse was the consumer protection agency and not my airline.
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Old Aug 15th, 2020, 01:56 PM
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We had an interesting case.

My wife had been talking about an Israel tour for several years. We had never been on a tour since we plan our own trips. However I just didn't have it in me to do this one.

So we booked a tour thru Gate 1.
Since the trip was not all that long I felt we should add something else since we were purchasing Business Class airline tickets with Delta.
I wanted a stop some where that we could get to Israel easily and in a short amount of time.
Belgium worked out so we booked that.
From Belgium to Israel I booked one-way tickets on Brussels Airlines. I wanted preferential tickets and paid extra (quite a bit) for them. I didn't realize it at the time but they were fully refundable tickets.

So, enter Covid.

The first thing I did was tell my wife I expected the trip to be a total loss..
Once Gate 1 officially cancelled our tour they first offered vouchers but gave refunds if requested. That was quite fast.

At first Delta tried to convince people to take vouchers. Then they insisted flights were not cancelled but you could cancel with a voucher for some quite short time. So it became a game of chicken. Take their voucher or take a chance your flight would take place without you on it.

Eventually Delta did the right thing. I have to give them credit that once they adjusted to reality we received a refund on our credit card within a few days. Again, I have slammed Delta for other things but I have to give them credit for this.

Our hotels in Belgium and any airport hotels were all booked with 24 hour notice. So cancelled and we never paid.

So that leaves us with our only fully refundable air fare on Brussels Airlines. I have never seen a web site program to have you go in circles and not get off as much as theirs. I called and the message said go to the web site. And on and on.

So eventually I replied that I wanted to book a flight. Boy did they answer fast. They started to say refunds will be given after August 31, 2020. I called last week just to see if they are answering the phone. Of course, I said I wand to book a flight so I got somebody. At least one person is still there.

I was told they will start to send refunds withing a few weeks.

So, after August 31 means any time after that. Start in a few weeks means about the same thing. Well, we're only down to about the last $600-$700 which is a lot better than I thought at the start of this.

And that is for our fully refundable tickets.

Oh, and to make it a bit amusing. I wrote a letter to one of the Belgian government offices and ask for their help. Eventually I go a reply that basically said, they fine companies for not adhering to the law. However, I am free to hire a lawyer and sue the company.

.



Last edited by Myer; Aug 15th, 2020 at 02:02 PM.
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Old Aug 15th, 2020, 07:45 PM
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Originally Posted by sugarmaple View Post
Great news, cheska, and everyone else who has their own money back in their hot little hands!

Air Canada is stubbornly refusing to offer anything but vouchers. At least they did away with the 24 month restriction, but thatís cold comfort if for some unforeseen reason we canít travel in the future.
I had a flight booked to San Francisco on AC for June. AC said I could only have a voucher so I disputed the charge with American Express and got a credit on my account from Amex.
Would have done the same for our Italy trip next month but my husband said he was fine with a voucher instead of disputing the charge with his card company. We did get full refunds from the two hotels we had paid for already.
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Old Aug 16th, 2020, 07:14 AM
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Rcg, I had thought hard about disputing the charge, but in the meantime my travel CC eliminated their annual points awarded on the card, so I cashed out and the card will be cancelled soon. It would be a gamble to keep the card, pay the annual fee and get nothing back. Of course if they got me a refund, it would be worth the annual feel. There’s a consumer rights guy who is making a lot of noise about AC’s policy, maybe he’ll make some headway.
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