Time to stand up for Air France!!!!

Nov 27th, 2002, 01:28 PM
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I have another name for Air France...Air Chance. THE WORST airline I have ever flown.
Nov 27th, 2002, 01:49 PM
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Air Maybe?
Nov 27th, 2002, 03:18 PM
George Steed
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My gate in Warszawa (to Paris) was closed. Upstairs to the AF office. Most pleasant lady says,"come on". Fast trip to boarding gate. Made it. In Paris I got off plane. Man holding card,"Cincinatti/Steed. Three men in van drove me to next gate, hustled me to plane....not bad for economy class.
Nov 27th, 2002, 06:12 PM
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Most airlines overbook their flights, on the assumption that some passengers won't show up (they had to be re-routed for some reason or other, or had to cancel.) Presumably this policy helps keep fares down for 100 per cent of us while causing inconvenience to a small per cent. Of course, if you're one of the small per cent, it's never 'just' an inconvenience.

Since airlines often contract out their baggage handling service and their catering, it's hard to know whom to blame for luggage and food service deficiencies. And of course since they don't design or operate airports, they can't fairly be held responsible for the mess that is CDG.

Jacques, I agree that airlines are not a travel agency, but neither are they in business to be a national symbol or to promote cultural sophistication, by whosoever's definition of sophistication. I presume they can handle criticism - if they can't, then they sure as hell can't be expected to handle serious difficulties, like turbulence and wind shear!
Nov 27th, 2002, 11:28 PM
Sam Torrence
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Air France stinks. "Elite"? Give me a break. It's one of the lowest class airlines in the world. "national airline"? SO WHAT? It's still a heap of crap.
Nov 28th, 2002, 05:21 PM
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Air France is not as good as American.
I like France but hey dude, this airline is a disgrace to its food.
Nov 28th, 2002, 08:40 PM
come fly with me
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Air France actually caters to NON-seasoned travelers who have no idea how much bettter other airlines can be. Try Cathay or Singapore - now thats class!
Nov 29th, 2002, 04:46 AM
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With the exception of Singapore Air, flying from JFK to Europe is a crap shoot on any other airline including AF.
Nov 29th, 2002, 05:02 AM
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If AF was so good why has it been on the brink of bankruptcy so often. The French govt jump in and bail it out time and time again. It is a bad airline and it deserves to go bankrupt. It only exists because of the French establishment. In a proper free market it would have gone out of business long ago.
Nov 29th, 2002, 06:56 AM
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Pete said: "If AF was so good why has it been on the brink of bankruptcy so often. The French govt jump in and bail it out time and time again. It is a bad airline and it deserves to go bankrupt. It only exists because of the French establishment. In a proper free market it would have gone out of business long ago.

Gee, if we apply the same rationale to the US airlines, how many would still be in business at all?

I've flown Air France, Delta, and Continental to Paris. Always coach. No major problems with any of them -- but then I don't expect much more than to get me there safely (that's what we're paying for after all). My expectations were exceeded. I actually found the Air France flights a pleasant experience.

Of course, I think 95% of it is attitude. In all the years I've been flying, I've seldom had a really bad experience. I've never been treated rudely. On the other hand, I don't believe I've ever treated the airline personnel rudely either. I've been on flights which were late and flights which were cancelled. My luggage has been lost once or twice -- but it always showed up within 24hrs. Inconvenient but not a regular occurence. Life is not perfect. When you expect it to be, you'll be grossly disappointed. I expect there to be glitches and am frequently pleasantly surprised. Not every thing is within your control. Live with it.
Nov 29th, 2002, 06:58 AM
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Meant to add...And when you expect the world to revolve around you, you'll always be disappointed.
Nov 29th, 2002, 09:15 AM
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Amen to that.
Nov 29th, 2002, 11:52 AM
Orville W.
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Some Air France pilots make 400,000 euros p.a.; and that is for less than 80 hours of 'work' a month. On the long haul international routes (with auto-pilot) it equates to about $6500 per takeoff-landing pair.
Nov 29th, 2002, 11:57 AM
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No troll here. I have flown Air France, United, and Lufthansa to Paris. I would choose Lufthansa or United over Air France. If it weren't for their non-stop flights from my hometown, I would never fly them. Food is the worst I've tried to eat, the planes are old and bathrooms are dirty, seats give you the worst backache ever. Flight attendants could be more friendly as well.
Nov 29th, 2002, 05:51 PM
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Dec 2nd, 2002, 11:32 AM
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All the discussion on "best" and "worst" is like discussing what woman are beautiful - a largely individual and interactive experience ...

To Pete - the last time Air France was having any financial problems was in 1994 - since then its done a complete turnaround and over the last couple of years has been one of the most profitable airlines in the world - not only that , but this year they have overtaken British Airlines as the largest airline in Europe and their passengers carried has increased by 15%
with only a 1% increase in capacity - ie: load factors are up considerably.

As to having old planes...it hardly is worth the comment - the average age of the fleet is less than almost all of the majors - and considerably younger than the major US Airlines - or whats left of them. Subsidies for airlines are the norm even - or especially - in the US. In fact the indirect subsidies - airports, facilities etc far outweigh in general any direct subsidies.

As to pilots salaries - those pilots earning over 300.000 Euros are a handfull of senior, longterm "veterans" but overall, yes , the European airlines in general and Air France have far superior pay and conditions to US airlines. Amd why not ? I far prefer that than taking a commuter airline in the US where most pilots earn a starvation wage (less than $ 25.000 pa) and often have to supplement their income with part-time jobs and/or food stamps ! And in the overall picture of overpaid, over-ego'd "celebrities" = sport and otherwise in the US , its not even a pittance in comparison - foir what has to be far more dangerous and responsible work.

Dec 2nd, 2002, 11:49 AM
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Don't expect good (or any) customer service from French services.

The French do not understand customer service, customer retention, exceeding expectations etc.

Particularly les fonctionaires, which would include Air France ?

Having said that I've flown with them around Europe, and transatlantic twice. I have no great complaints, or praise.


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