Strange response from Scavi Office
 

Today, I requested tickets for the Scavi Tour, and received a strange automated response, as follows:

"Due to the cerimonies for the occasion of the funeral for the Holy Father, all of the visits to the Excavations of St. Peter's are suspended during April 4-5-6-7-8-9-10-11, 2005.

Beginning on April 12th, the Excavations Office will again be open and visits will take place, as previously scheduled. Please, call the morning to have last news

Payments already made for tickets for canceled tours will be refunded either at the Scavi Office itself or will be refunded by check. In the latter case, it is necessary to communicate to the Office your reservation number, name and surname, and complete mailing address by either e-mail or fax


In occasione delle cerimonie funebri per il Santo Padre è stata disposta la sospensione di tutte le visite degli scavi previste nel periodo 4-11 aprile 2005.

Dal 12 aprile le visite si svolgeranno negli orari in precedenza concordati. Si prega di telefonare la mattina in ufficio per conoscere le ultime disposizioni.


I pagamenti dei biglietti già effettuati possono essere ritirati presso lo stesso Ufficio Scavi, oppure saranno restituiti tramite check. In tal caso è necessario comunicare, per E-mail o fax, il Numero di Pratica, il Nome e Cognome, l'9indirizzo completo in ogni sua parte."

Any advise as to why I got this response and what I should do next?

Thanks,
Terry

It looks like you got an email response from a mailbox that doesn't have its old automated response message turned off (the one from when John Paul II died, causing cancellation of the Scavi tours for those days mentioned). The message is almost 1.5 years old.

What date did you request this for?

I made the request for September 18 or 19, 2006. I know it is awfully late to make such a request, but did so on the off chance that something might be available. I was wondering if anyone else has gotten this almost 1.5 year old response.

Hmm, we didn't get this response when we requested tickets this past spring.

I'd email the office again, tell them about the response you received, and ask if a tour is available for the dates you want. Good luck!

What email address did you use to request tickets to the Scavi tour? I have tried the email address on the Santa Susanna website & my email was returned as undeliverable.

Thanks for your help.

First I sent my request to [email protected] . When I received the outdated automated response, I tried [email protected] . This also returned the same outdaed automated response. Will try again, today. Thanks

Recently went on the tour. I dug up my confirmation email and here is the contact info.


Ufficio Scavi / Excavations Office
Fabbrica di San Pietro
00120 Città del Vaticano (Europa)
[email protected] or [email protected]
Tel +39 06 6988 5318
Fax +39 06 698 73017

I sent them an email in early June
requesting a tour in October. I got
the standard automated message (that
I'd hear from them if I got a tour); perhaps this is just a temporary computer glitch on their end
at this time.

I posted the following yesterday, but for some reason it did not show up, so will copy and paste it here:

Author: Terry
Date: 08/14/2006, 10:42 am
Sent another request (to Scavi Office) today, explaining the outdated response I received previously, but this request also receiving the same outdated response, today. Anyone else having this problem?

Thanks, everyone, for trying to help. I will keep trying.

Thanks for the email addreses. Those were the same 2 that I had tried that were returned as undeliverable. I sent another email to [email protected] again on 8/14/06 & have not heard anything yet. How long was it before you received a reply?

Thanks for your help!

Just wanted to post a quick update that I did receive an automated response today to my request sent to the email address listed above. It seems that the automated response has been updated & is current.

Thanks, grantsnana. I have finally received the corrected and up to date automated response from the Scavi Office. No explanation was given for the earlier, outdated automated response.

Now I am waiting to hear if tickets are available for my days. I hope you get the tickets you requested!