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-   -   Skylux (https://www.fodors.com/community/europe/skylux-1678327/)

pollyvw Mar 3rd, 2020 12:54 PM

Skylux
 
Does anyone have experience with this flight book agency? What can you share with me about it?

Gardyloo Mar 3rd, 2020 01:10 PM

One word. Don't.

A few years ago somebody managed to hack my American Airlines frequent flyer account and stole 350,000 miles, which they then sold to Skylux who used them to obtain several first- and business-class tickets which they then sold to unwary customers. This "mileage brokering" is not illegal (the theft was, Skylux's use of the stolen miles wasn't) but the practice is strictly against the rules of every airline mileage program there is.

The people that had paid Skylux thousands of dollars had their tickets canceled; in one case the purchaser discovered his/her loss when checking in for their first class Hong Kong - New York flight on Cathay Pacific. I have no idea if the unhappy travelers got any refunds from Skylux, but they certainly didn't get the "bargain" air travel they thought they were buying. Of course they were all disappointed, but perhaps they had ignored the old line about something seeming too good to be true...

The airlines are cracking down on mileage brokers big time, and people who sell their miles to these outfits risk having their frequent flyer accounts canceled and any remaining miles in them confiscated. As a purchaser, you might luck out and have no problems. Do you feel lucky?

pollyvw Mar 3rd, 2020 01:15 PM

TY so much.

MmePerdu Mar 3rd, 2020 01:18 PM

Gardyloo, did you get your miles back?

Gardyloo Mar 3rd, 2020 01:19 PM


Originally Posted by MmePerdu (Post 17072963)
Gardyloo, did you get your miles back?

Yes, it took around five months of struggle with AA.

MmePerdu Mar 3rd, 2020 01:31 PM


Originally Posted by Gardyloo (Post 17072965)
Yes, it took around five months of struggle with AA.

That's too bad, the struggle I mean, no excuse. No way to treat a good customer. But I'm glad you persisted.

jhol Jul 9th, 2020 11:02 AM

That's right. Just don't. Airline cancelled my flight, refunded all fare paid to SkyLux and they Skylux has yet to refund it to me. It has been quite a long time now with many inquiries that are just stonewalled (I'll look into it, I'll get back to you, we have to cjeck with the airlines, maybe our consolidator has the money, and on and on). I expect I will need to take legal action. Airline confirms they refunded one of my full fare tickets to SkyLux and the aren't talking about the other one. I suspect it was purchased with bartered, purchased or stolen miles. I "saved" ~$500 by booking through them and now seem to have lost $~7,500


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