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Russian Visa Support Form Frustration

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I have looked at State Department information, all the posts about getting a Russian visa as well as various blogs. We got a good rate for the Moscow Kempinski Hotel by paying for all five nights upfront for May 1 to May 6. About four weeks ago I wrote asking for the invitation necessary to get the visa. The hotel e-mailed me form in which I was asked to guarantee to pay for the cost of invitation if we cancelled the hotel reservation. I filled it out and faxed it. I waited. About ten days ago, I emailed the hotel asking if they had received the fax. No reply. I plan to pay for a service to do the consular part of the visa but from the blogs it didn't sound like a wonderful idea to pay for a "fake" invitation. I would appreciate any advice from those who have dealt with Russian visas. I'm getting nervous way ahead of time, but the internet postings do alarm. Thanks to all.

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