Go Back  Fodor's Travel Talk Forums > Destinations > Europe
Reload this Page > RENFE Website - Doesn't Allow Me to Purchase Tickets

RENFE Website - Doesn't Allow Me to Purchase Tickets

Reply

Oct 15th, 2008, 01:28 PM
  #1
Original Poster
 
Join Date: Aug 2005
Posts: 215
RENFE Website - Doesn't Allow Me to Purchase Tickets

Hello.

I've tried twice now to purchase train tickets on the RENFE website but have been unable to. I get all the way to the very last step and then it doesn't complete the transaction. Anyone else encounter the same problem? Might anyone know if there's a way around it so I can actual make the purchase?

Thanks in advance.

Ross
newyorkais35 is offline  
Reply With Quote
Oct 15th, 2008, 01:36 PM
  #2
yk
 
Join Date: Jan 2004
Posts: 23,971
Hi Ross - It could be your Credit Card company blocking the charges. I know it's been reported by many Fodorites here. Either try another CC, or call your CC company and ask if they blocked it.
yk is offline  
Reply With Quote
Oct 15th, 2008, 01:52 PM
  #3
 
Join Date: Jan 2003
Posts: 33,257
Don't know because I had no problem buying tickets on RENFE so it isn't clear what the problem is that you need to get around (I'm an American). I only bought one and I seem to recall some issue about how you can't buy another until you actually show up to pick up the first ticket. Could that be the problem? That you are trying to buy a lot of different tickets and have never bought one yet from RENFE?
Christina is offline  
Reply With Quote
Oct 15th, 2008, 01:56 PM
  #4
yk
 
Join Date: Jan 2004
Posts: 23,971
I have bought multiple tickets on Renfe's website earlier this year, and didn't have any problem. I think I used my Mastercard at that time. But I defintely recalled reading several posts with Fodorites saying they couldn't get the transaction to go through on renfe, and it turned out to be the CC company blocking it.
yk is offline  
Reply With Quote
Oct 15th, 2008, 02:05 PM
  #5
 
Join Date: Jan 2003
Posts: 4,453
I encounter the error message all the time on the last step. If it's not a credit card problem (and mine isn't), then it's the Renfe gremlins merrily at work. The error message comes up quite frequently for lots of folks.

In your case it's not that you can't buy another ticket until you actually show up to pick up the first ticket, now that Renfe has eliminated TIKNET, substituting it with the "new & improved" version (????) which allows you to print out your tickets.

What I do is wait a while and try again. I try at different hours and eventually the transaction goes through. I successfully purchased Altaria tixs for Nov. by trying several times, at different periods of the day and night-patience is a virtue with Renfe. Just keep trying.
Maribel is offline  
Reply With Quote
Oct 15th, 2008, 03:13 PM
  #6
Original Poster
 
Join Date: Aug 2005
Posts: 215
Thanks everyone for your input. I believe Maribel is correct in regards to what I've been experiencing. I'll try again and keep you updated.

Ross
newyorkais35 is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


FODOR'S VIDEO

All times are GMT -8. The time now is 02:23 AM.