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refund due to German rail strike

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We had prepurchased round trip tickets from Warnemunde to Schwerin for May 5 - they were non-refundable fares BUT then on that day, there was the rail strike. There was an agent at the local office but she said, since we had purchased on the internet - we had to get our refund thru the internet. From what I have read, it appears we can get a refund by handing in the tickets at some office in Germany - HA. Any advice? we purchased with AMEX - is that a possible route to a refund? Fortunately the tickets were quite cheap but I would like my money back!

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