Why you should always double-check your online bookings
#1
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Why you should always double-check your online bookings
http://www.bbc.co.uk/news/uk-scotlan...-west-18032672
NB the closing quote:
"I like to think that we treat our customers well, with the personal touch, but it doesn't go as far as to reply to them in French."
[In best Morningside accent]: Ai should think NOT!!
NB the closing quote:
"I like to think that we treat our customers well, with the personal touch, but it doesn't go as far as to reply to them in French."
[In best Morningside accent]: Ai should think NOT!!
#2
not sure i get that, as they hadn't actually made a booking with the Scottish hotel, so they had had no booking to reply to.
anyway, hats off to the hotel on Jura for finding space for them.
I am pleased to say that we do [try to] reply to our foreign guests' enquiries in their language - we specifically advertise on a german website as that's the language we speak. When we have had french and italian enquiries [not many] we do those as well. if it looks as if they feel more comfortable in english, then we switch to that.
you are, after all, providing a service!
anyway, hats off to the hotel on Jura for finding space for them.
I am pleased to say that we do [try to] reply to our foreign guests' enquiries in their language - we specifically advertise on a german website as that's the language we speak. When we have had french and italian enquiries [not many] we do those as well. if it looks as if they feel more comfortable in english, then we switch to that.
you are, after all, providing a service!
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Many examples of these kind of things. I had a work colleague attending a conference in Fribourg, flew over to Switzerland, caught the train, wondered why it was taking so long, discovered he was on the way to Freiburg, Germany.
I met an Australian woman in Neuchatel who did the Genoa (Genova)/Geneva thing. Thought she had bought a train ticket from Barcelona to Genoa, ended up in Geneva.
Re the Sydney one, could have been worse, they could have ended up in Sidney, Montana.
I met an Australian woman in Neuchatel who did the Genoa (Genova)/Geneva thing. Thought she had bought a train ticket from Barcelona to Genoa, ended up in Geneva.
Re the Sydney one, could have been worse, they could have ended up in Sidney, Montana.
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Another one is trying to buy a ticket to Caen for the Normandy beaches, and being sold one for Cannes (pron. kan), because there is no n sound at all in the French pronunciation of Caen: a nasal ka (short sound).
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We were flying JFK to Seattle but our flight was cancelled due to snow. We asked if they could get us close to Seattle, like Portland, so we could rent a car and drive home. The ticket counter agent told us if we hurried to LaGuardia they could put us on a flight to Portland. Dashed to LaGuardia but it was too late as that flight was now cancelled as well. No big loss because it was actually to Portland, Maine!
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