payment for train tickets declined by en.voyages-sncf.com
 

I was trying to purchase tickets for Strasbourg-Metz-Paris, but voyages-sncf websire regected my payments. Any idea why??

What should I do?


Thanks

I would immediately call my credit card issuer and ask if they are declining the charges.

I called they are saying that they didn't decline anything because no transaction came through them

Then try again

Alternatively, use www.capitainetrain.com which seems to be easier for foreign users with credit cards.

Don't bother with the credit card company rigmarole. SNCF doesn't like American credit cards and wants you to jump through hoops to get your cc acceptable to them. It has nothing to do with your bank. Just use www.capitainetrain.com, which has exactly the same schedules and prices as SNCF, and you should have no problem.

I guess this is one of those things First time travelers to Europe never seem to understand.

I just purchased tickets yesterday using the voyages-sncf website. On my first try using VISA, it was rejected. They asked for another card. I then used AMEX which was accepted. I got the e-ticket immediately.

Today I booked the return...but this time I used capitainetrain.com. The VISA card which was rejected yesterday was accepted by the website. Have not received the e-ticket yet, which they said can take a few hours to be sent through my email.

The SNCF site has become very strict about the cards that it accepts. Even living in France, I cannot complete a Visa transaction without receiving an SMS code to enter on the site before the transaction is accepted.

Pardon my ignorance, but what's an SMS code, and who sends it to you, and how, and what triggers them to send it?

It's a text message. The company sends you a code by text on your phone to use on their website.

Help!!!!!!
I just purchased tickets Strasbourg-Metz and Metz-Paris.
First of all its says on the ticket Metz Ville-is it correct station?

Second of all, I put by mistake my first name in place of last name and last name in place of first name. What should I do now? I emailed voyages-sncf.com
about my mistake, but would they answer me??

Any advice?

Yet another reason for using Captainetrain. Sorry can't help you.

Metz Ville is the main train station in Metz.

I'm sure the name switch won't be a problem. Before boarding the train, no one will check your ticket. If on the train the ticket inspector questions it, they're certainly not going to throw you off the train for a simple mistake like that. Just show your passport or other ID to the inspector, and explain the transposition.

I wouldn't worry about the name thing, either. They conductor will check your ticket on the train, but probably won't even take note the names are reversed. If he does, given they are your names, I think he would care that much. It's a simple mistake. Now I've never done it, so am speculating, but I wouldn't worry about it myself.

thanks

Happened to us last night on Captaine Train. We wrongly assumed it was our credit card. It had to do with the trin being full!

I too faced same issue at SNCF site with my Mastercard now. First try, it got rejected after entering card details. On Second try, it went till I entered the sms auth code and then got rejected. I dont think my card got charged though as I didnt get any sms for the charge.

The same card has worked like a charm in last 2 weeks for numerous bookings in Airbnb, booking.com, SBB etc.

I will try SNCF again tomorrow , else get the job done through SBB (TGV Lyria) or Captaintrain.

Tried Capitaine Train and booking done in a jiffy with same card. The interface is also much more user friendly. Received the tickets instantly by email.