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Paris A La Carte Apartment Rental Review - Bad Experience

Paris A La Carte Apartment Rental Review - Bad Experience

Sep 30th, 2010, 12:46 PM
  #41  
 
Join Date: May 2004
Posts: 4,384
I have seen comments on assorted forums which express tremendous thanks to a particular hotel, bed and breakfast, etc, for their flexibility and kindness and generosity when uncontrollable events (volcanic ash, 9/11,etc)prevented someone from traveling as planned--with or without insurance.
The volcanic ash prevented flights from places outside Europe, so the stories I've read--many via hotel reviews on Tripadvisor--are useful. Would that kind of courtesy and help influence a future decision? All else being equal. Yes!
Should the OP have purchased travel insurance ? Probably. But...whether the agency was right, wrong, etc...they were completely inflexible. IMHO, a certain human element was missing. They could have offered a partial credit toward a future stay, as a good will gesture.
I hope they see this entire thread. Some elements of the hospitality business are beyond $$ value.
CaliNurse is offline  
Sep 30th, 2010, 12:59 PM
  #42  
 
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I didn't mean to suggust the OP didn't have a right to be annoyed at losing the money. My point was self insuring doesn't always work out for the best.
Roger1x is offline  
Sep 30th, 2010, 02:40 PM
  #43  
 
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Any number of other "unpredictable", even "wildly unlikely" situations can occur.

A La Carte Paris has a policy: "Outright cancellation entails the forfeiting of monies paid, but we do offer a cancellation insurance via ADAR insurers." This policy was typical of ALL the agents/owners of apartments I considered for our recent visit.

The OP is of the opinion that refusing a refund is "not a little bit mean", and also stated that they should only be so
"unforgiving" if they had changed their minds or overslept and missed their flight.
djkbooks is offline  
Sep 30th, 2010, 10:12 PM
  #44  
 
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"Oh, I didn't believe the contract I signed! How mean of the agency for telling the truth about their conditions!"
kerouac is offline  
Oct 1st, 2010, 03:33 AM
  #45  
 
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Go for it Kerouac!!! Well said!!
cathies is online now  
Oct 1st, 2010, 06:36 AM
  #46  
 
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fyi - something I learned about travel insurance - your credit card may have it as a benefit.

We went to Paris/London last spring - at the tail end of the volcano problem. As it turned out, we were fine, but EXTREMELY stressed about it - the only thing non-refundable was the apartment. And yes, it was a big nut.

About 10 days before we left, when nothing was flying, I pulled out my cc 'terms and conditions' and yes, we had travel insurance. Since I had paid the apartment rental on that cc, I called for confirmation. Our policy would have paid up to $2,500 in trip insurance. While the apartment was more than that (families of 5 tend to reduce flexibility and drive up the price!), the amount I would have 'lost' was within my comfort zone.

Like I said, we didn't need it, but I was happy that the program was out there. When I book flights and travel, I pay attention to which cc I use. Same for electronics - since AmEx offers the extra year of warranty protection.

check your cc terms and conditions. you might be surprised. (not for the OP, but for others!)
surfmom is offline  
Oct 1st, 2010, 03:03 PM
  #47  
 
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surfmom I have two credit cards that offer free travel insurance, I'm going to use one of them this morning to book tickets to New York. They both have a $200 excess, which is fine. It's good that you pointed this out as I think lots of people don't realise that it's available.
cathies is online now  
Oct 2nd, 2010, 03:19 AM
  #48  
 
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The OP paid with a debit card.
djkbooks is offline  
Oct 2nd, 2010, 01:53 PM
  #49  
 
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Thanks djkbooks, I forgot about that part of the post.
cathies is online now  
Oct 2nd, 2010, 02:07 PM
  #50  
 
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djk, thanks for the clarification. I should have been more specific, that the "you" was intended for the larger audience of people reading this... and as another good reason to use a cc vs. a debit card. : )
surfmom is offline  
Oct 2nd, 2010, 06:51 PM
  #51  
 
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To my observation, this entire "bad experience" is just inexcusable for "a 20-year money management veteran". Would you go to this person to manage your money?
djkbooks is offline  
Oct 3rd, 2010, 11:30 PM
  #52  
 
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Bubba Chubba, I agree the company could have given some kind of consideration. You admitted your mistake and everyone seems so harsh to throw stones. Your post will help others make decisions regarding this property, insurance or not! Just the fact they showed "no compassion" could be enough for many travelers to steer clear of this company. I'm sure after your cancellation they probably were able to get a renter, even if it wasn't for the same amount of time. Hope your future trip to Europe will be exciting and successful.
andersondayday is offline  
Oct 3rd, 2010, 11:40 PM
  #53  
 
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I doubt A La Carte Paris is concerned in the slightest about this "review". And, there's no reason they should be. They did their part - the cancellation policy is clear on their website and they offer cancellation insurance for a more than reasonable 5% of the rental rate.

Nearly all Paris vacation rentals have similar cancellation policies.

It is absurd to suggest that "they probably were able to get a renter" as incoming flights were cancelled. And, the OP admits that the apartment was held for some days while they attempted to reschedule flights, so it would not have been available to others.

The real message here is that travel insurance is a really good idea if you have significant non-refundable prepaid expenses, as you just never know what might happen.
djkbooks is offline  
Oct 3rd, 2010, 11:51 PM
  #54  
 
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Excuse you djk, everyone is entitled to THEIR opinions, and you've said the same ABSURD thing through out all your post!
andersondayday is offline  
Oct 4th, 2010, 08:46 AM
  #55  
 
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Why is it absurd to expect a company to stand by their word? In this case, the OP is upset because the company won't break their word and give them something.

What would be more frustrating to me would to find out that a company gives out refunds (outside the contract) for some things or some people, but not all. If I know a company has rules and I bother to read the rules it allows me to plan my trip, and determine which risks of loss I am willing to accept.

While agree with not liking the title of this post it is very instructive. Before you rent a vacation apartment, determine whether or not you can eat the $3,500.00 rental if, in the unlikely event, volcanic ash stops all flights. While highly unlikely, it happened. BTW, who buys insurance for the things that you expect? I thought you bought insurance for the unforseeable risks.

I always have travel insurance. Period.
apersuader65 is offline  
Oct 4th, 2010, 04:21 PM
  #56  
 
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What I think is absurd is expecting a company to refund or give a credit to a traveler who declined their low-cost insurance.

Bubba made a mistake and needs to get over it. There's no reason A La Carte should pay for his bad bet.
Luisah is offline  
Oct 4th, 2010, 06:41 PM
  #57  
 
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Hello Bubba Chubba. I am sorry that this happened to you and I am sure that you do regret not purchasing the insurance. I have always buy insurance even though I hate to pay any extra for a trip. Only once did I actually have to make a claim on it.
What is disappointing and actually very telling is how very few posters are the least bit compassionate about the OP losing out on this amount of money. They cannot imagine something like this happening to them. How sad! No, A la Carte does not have to give a penny back but really, what poor business sense on their part.
travelme is offline  
Oct 4th, 2010, 06:43 PM
  #58  
 
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have always buy- correction: have always bought
travelme is offline  
Oct 4th, 2010, 07:18 PM
  #59  
 
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Companies have sets of operational rules, which they do business by. Most companies will bend these rules to some extent to accomodate customers in unusual circumstances. How much will depend on the company and the set of circumstances. I think it is useful to know that Paris A La Carte is not flexible regarding its business rules. I am highly unlikely to be renting an apartment in Paris, but if I were, I would prefer to do business with a company that had some flexibility in its policies, rather than adhering strictly to their business rules.
persimmondeb is offline  
Oct 4th, 2010, 07:59 PM
  #60  
 
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What is disappointing and actually very telling is how very few posters are the least bit compassionate about the OP losing out on this amount of money. They cannot imagine something like this happening to them. How sad!

What is even more disappointing is posters bringing up the OP's personal/business information and then using his complaint about Paris a la Carte as an excuse to judge his professional performance. Disappointing, ludicrous and petty.
Leely2 is offline  

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