Messed up on booking TGV - HELP
 

OK, in spite of all of the postings, I messed up purchasing my PREMS. I mistakenly had them mailed and it will not allow me to print them. They are being mailed to the apartment we have rented, but will probably not ever get to us since the name on the envelope will be ours and not the owner of the apartment. Is there a phone number or anything that I can do at this point?

Here's the phone #...good luck.

[011-33]8 92 35 35 39

RonZ -

Thank you very much for the phone #. I just spoke with them and they basically told me too bad that there is nothing that can be done. I really appreciate your help. I am wondering if anyone has had any luck in these type of situations with taking the confirmation email to the train station and stating that they never received the tickets in the mail. Since we have confirmed seats, would they give us tickets at the train station?

From what I understand, if you dont have your tickets you will need to take your reservation with you. They will sell you new tickets (at the same price? not sure) and after train travel is complete you can apply for a refund on the old ones that were lost.

That is what I have read in the past on the forums but havent had this problem personally.

Depending on how mail is delivered to the apartment maybe your owner could put your name temporarily on the mail box or something...

If the address you provided has the apartment number as well as the street number, there's a fair chance they'll get delivered anyway. Ask the apartment owner to please keep an eye out for them for you. When we rented an apartment in Paris for about 5 weeks, we received a few bits of mail--mostly birthday cards (we were staying there over my birthday). Perhaps the apartment owner could let the mail carrier know if he runs into him/her.
(You will owe your "landlord" some thanks if he/she is able to get the tickets for you--if the apartment owner is a woman, be sure to get her a nice bouquet of flowers--if male or a couple, buy them a nice bottle of wine as soon as you arrive.)

Thank you all for your help. I did hear back from SNCF and learned that my mistake was in booking the insurance. Once you take the insurance, it forces a "by mail" restriction. I thought the insurance was a good idea due to the current issues in France. Hopefully, the tickets will arrive to our apartment. We booked with Paris Perfect, and as always, they could not be more accomodating or helpful. We have had wonderful experiences with Paris Perfect.

That issue has been covered numerous times on all the posts on here about TGVs, you should have read it if you read a lot of those posts (saying that you had to have them mailed with insurance, that you shouldn't put in addresses if you don't want them mailed, etc.). It tells you they are being mailed before you finalize the transaction, also, when it asks you to fill in the address (which you must have done, you never need to do that when they are printed). The coverage terms of the insurance on SNCF's website state that it cannot apply to printed tickets at home, anyway, but a lot of people don't read the terms, I guess.

Well, you have learned for the next time, and I hope you get them mailed oky -- where I live, the mailman leaves mail all the time with wrong names on it, he doesn't care about anything but the address.

I don't think their insurance covers any cancellations due to strikes, anyway, so I don't think there is any reason to buy it for that. If a train were cancelled, for example, they would have to let you ride another train already, I'm pretty sure, without needing insurance. However, I guess it would apply if you were delayed in getting to the train on time because of some other transportation delays on the way.