Maribel and Spain travellers - help for three nights in Spain after Madrid
Jun 30th, 2009, 11:08 AM
#21
Join Date: Jun 2009
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Dear Cruiseluv,
I am Caroline, Reservations Manager at Spain Select. In regards to your comment posted on May 15th. I am very sorry to hear your experience was not completely satisfactory and that you had to wait over 15 minutes for our colleague to arrive.This is very unsual but at peak times it can occassionaly happen (we are 3 people doing check ins). In behalf of everyone at Spain Select please accept our apologies.
Most of our clients are extremely happy with our apartments and would not change it by any mean for a hotel room even if it was much cheaper. We feel that experience is much more authentic by staying at a Spain Select apartment (not just whatever apartment) but ofcourse it is not for everyone.
For those clients that do appreciate the extra service we offer daily maid service at 15 euros/day as well as many others such as airport transfer, city guides, cook, etc.
I believe that the benefits are enourmous but I understand every individual has different perceptions.
I hope we are able to welcome you again in one of our apartments.
Saludos desde Madrid
Caroline ([email protected])
I am Caroline, Reservations Manager at Spain Select. In regards to your comment posted on May 15th. I am very sorry to hear your experience was not completely satisfactory and that you had to wait over 15 minutes for our colleague to arrive.This is very unsual but at peak times it can occassionaly happen (we are 3 people doing check ins). In behalf of everyone at Spain Select please accept our apologies.
Most of our clients are extremely happy with our apartments and would not change it by any mean for a hotel room even if it was much cheaper. We feel that experience is much more authentic by staying at a Spain Select apartment (not just whatever apartment) but ofcourse it is not for everyone.
For those clients that do appreciate the extra service we offer daily maid service at 15 euros/day as well as many others such as airport transfer, city guides, cook, etc.
I believe that the benefits are enourmous but I understand every individual has different perceptions.
I hope we are able to welcome you again in one of our apartments.
Saludos desde Madrid
Caroline ([email protected])
