Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Rome, Tuscany & Umbria
  2. 2 Looking for Good Eating in Valencia
  3. 3 Help With Itinerary By Train: London, Paris, Nice, Florence
  4. 4 ROMA Pass inclusions. - 3 days in Rome
  5. 5 Help with Venice Trip?
  6. 6 Dubrovnik
  7. 7 Malaga Christmas lights
  8. 8 FCO hotel for late arrival?
  9. 9 What happened to Sundriedtopepo
  10. 10 Lisbon neighborhoods
  11. 11 Trip Report The Little Cyclades, Santorini, Vienna
  12. 12 Trip Report Sampling Some of Sicily and Bits of Italy Beyond
  13. 13 Pubs showing NFL football in London?
  14. 14 [Crete] Trapped in Skouloufia? Please help!
  15. 15 Norte Dame light show!
  16. 16 Where to Eat in Barcelona
  17. 17 Trip Report Adventureseeker returns to Italy! As glorious and detailed as before!
  18. 18 Help with 11 night Portugal Itinerary
  19. 19 London - Paris - Amsterdam trip planning help
  20. 20 10 Days in Austria
  21. 21 Czech Republic & Germany in Eleven Days
  22. 22 Trip Report Greece in end October
  23. 23 Champagne Tours
  24. 24 GTG Paris December 2017
  25. 25 Restaurant suggestion Bamberg
View next 25 » Back to the top

London Heathrow - Beware Congestion Fees & Europcar

Jump to last reply

Beware EuropCar - LONDON CONGESTION - EXORBITANT FEES
WARNING! This company is making a fortune off of unknowing vacationers and getting away with it!!

My wife and I (from the US) landed in London Heathrow in July 2014. We rented (hired) a car from Europcar and were off to London. Little did we know we needed to pre-pay for the London Congestion fee before entering the city center. A simple £11.50 fee became instead nearly ten times that amount thanks to Europcar. Because we did not pre-pay, we were given a citation, which EuropCar paid to Transport of London on our behalf, and then EuropCar added another 40% charge for 'administration.'

I understand the common practice of ridiculous fares and governmental fees given by cities and counties for traffic violations; it is prevalent in the US as well. And as much as that perturbs me, I am not surprised by it.

What I did not expect, is a company-that is dependent on customer satisfaction to keep them in business-to [1] neglect to inform it's customer of the probability of this predicament upon arrival, [2] impose such an exorbitant fine for 'administration', and finally, [3] have such poor communication in customer service follow-up!

Europcar has been derelict of its duty in these ways and it will not go by unnoticed. How many others have been duped by their back-handed scheme?

Be forewarned of the implications of signing a contract with Europcar!

25 Replies |Back to top

Sign in to comment.

Advertisement