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Orlando_Vic Sep 20th, 2010 11:21 AM

Kicked Out of English Hotel For Writing Bad Review On TripAdvisor
A cancer patient and his girlfriend are furious with an English hotel after being kicked out after two nights of their three night stay, supposedly for writing a poor review on TripAdvisor, according to USA Today. If you are planning a stay at Surrey's Golden Beach Hotel, you might want to reconsider.

Vic's travels:

travelhorizons Sep 20th, 2010 11:26 AM

No one should ever book this hotel again. Going out of business would be justice...

PalenQ Sep 20th, 2010 11:31 AM

I wonder what the hotel's response would be - they were not even contacted it seems by the newspaper article writer or if they had been it should have said 'hotel management was contacted but refused to comment'

there are two sides to every story but i must admit it looks bad since 59% Trip Advisor reviews are poor - i guess nobody pays much attention to T A if that is the case.

janisj Sep 20th, 2010 11:32 AM

well -- for one thing the hotel isn't in Surrey -- it is in Blackpool. The <i>man</i> is from Surrey. Typical example of poor reportage . . . .

And the warning is probably not that useful on this forum -- it isn't the sort of hotel almost any Fodorite would stay (not many venture into deepest Blackpool :) )

PalenQ Sep 20th, 2010 11:43 AM

If this couple were denizens of Trip Advisor why would they stay there even when 59% of the T A reviews were negative - strange they go to T A to write a bad report but did not check out the hotel on T A before?

suze Sep 20th, 2010 11:45 AM

Most of the people who post horrible reviews after the fact, did not do research in advance (as best as you can tell).

joannyc Sep 20th, 2010 11:57 AM

Hotel management declined to comment when contacted by paper.

StCirq Sep 20th, 2010 12:59 PM

Well, if it's true, the hotel just shot itself in the foot, so Healy wins.

flanneruk Sep 20th, 2010 12:59 PM

Hotel management DID comment. Trip Advisor deleted their comments for offensiveness.

What no-one's explained is what the bloody police were doing siding with the tosspot owner. Try getting them to respond to a real crime and they're too busy: but if the owner of a notorious dosshouse wants to kick his guests out, they suddenly turn up.

Anyone else smell the odour of rolled-up trouser legs?

Christina Sep 20th, 2010 01:08 PM

That story is incredible, I read the original.

The thing that is so strange is that the police responded to this man's call. I don't think in the US the police would respond to any hotel owner if they were complaining about a review, as that isn't illegal. Also, I would think hotel laws would prevent a hotel from ejecting someone who had a reservation against their will, unless they were damaging the hotel or doing something violent. I know in some countries, I think it is illegal to even force people to leave at the end of their reservation if they refuse to go. I think France is like that. So if someone decides to stay longer, you can be out of a booking.

hkto Sep 20th, 2010 01:16 PM

Looking at from management responses it appears that more than one guest had been removed "This man was removed from the premises for his bad behaviour" & "This guest was asked to leave the hotel as their behaviour was unaccepteable", etc

PatrickLondon Sep 21st, 2010 04:53 AM

Why write a bad review before you've even left? Or why stay on if you're going to write a bad review? Or was the manager a Basil Fawlty type and blaming the wrong person?

stokebailey Sep 21st, 2010 05:58 AM

The glowing reviews mixed with "disgusting hellhole" ones are a tad suspect.

Aduchamp1 Sep 21st, 2010 06:06 AM

What a wonderful and insane situation. Not any guest, but one with cancer who is recuperating from chemo writes a bad review of a hotel probably using their wi-fi and and moments after he hits the send button, room service comes to evict him.

The hotel owner seeks his own electronic retribution that is censored by the owner of that service, and in essence some one knocked on his door and evicts him.

Makes one glad to be alive in the 21st century and it just started.

Christina Sep 21st, 2010 06:12 AM

It is really insane, isn't it. I could see writing the bad review during your stay if you had the technology, some extra time and were checking your emails, etc, and you were probably really annoyed by the place you were staying. People like to complain about things when they are most irritating, after all, and that's immediate.

Lifeman Sep 21st, 2010 06:23 AM

This place is typical of the town. A refuge for Asbo fugitives and those who C_W would deal with in his line of business.

Stilldontknow Sep 21st, 2010 06:42 AM

88 absolutely terrible reviews on TA. Does no one check before they book?

Dukey1 Sep 21st, 2010 07:34 AM

I love it that we now apparently have some sort of "standard" by which we are to operate when deciding what sort of hotel to stay in and remain in some sort of "most favored poster" status around here...yeah, right.

spirobulldog Oct 4th, 2010 10:48 AM

It seems that Max256 has a full time job just answering unhappy TA reports.

yk Oct 4th, 2010 11:28 AM

This is quite fascinating, when I started reading the most recent reviews on TA. The owner/management is denying that the hotel has received any guests from the US, while the 2 most recent reviews were both written by US-based TA members. In fact, these 2 members have been registered at TA since 2005, and each has written dozens of hotel reviews over the years. Their profiles look legitimate to me, yet the hotel management is accusing them of lying that they have stayed at The Golden Beach.

So, either these 2 US-based TA members have nothing else better to do than to fabricate poor reviews, or the hotel management is lying. Hmmm... whom to believe? :?

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