All I can comment on is my experience. I have no other reason to recommend Just Airports. I was the OP. My original question referred to the 200% difference between my concierge's quote and Just Airports quote. I did a lot of research on Just Airports and thought it was worth a try because of the many postive recommendations. One of those recommendations was from a Fodorite that I do not know personally (I don't think!) but who I trust more than anyone else on this board. Isn't that what we all do here? Ask for and assume recommendations are given honestly. I did not take public transportation because I had 3 other family members with luggage and I was not familiar with the system. Next time I may take the tube. I do have to say that for two teens having that sign with our name on it waiting for us was kinda cool.

Oh, please. If you look back through this entire thread, you will see that the original poster said "Just Airports seems popular on this forum". I did a search and found, as I've said, dozens of posts praising the company. I have seen a grand total of three giving negative reports and even mjs who had a very bad experience admits that "maybe it was just a fluke".

None of us were posting here to rave in support of Just Airports. Most of us were here to comment on the original question which had to do with the concierge's comments and recommendations. YOU ON THE OTHER HAND, WHO ADMITTEDLY SAID YOU HAVE NEVER USED THEM, FELT OBLIGATED TO GO ON AND ON ABOUT HOW BAD THEY MUST BE AND WHY YOU WOULD NEVER USE THEM.

I fail to see why your comments based on a couple comments have more importance than mine based on dozens and dozens of them.

How many do you call "too many disattisfied customers" and where on earth are you finding all these reports? I sure can't find them, but I sure see dozens of people raving about how great they were.

Meanwhile, I'd like you to go back and read all my posts above. Please point out where I specifically was recommending Just Airports. My comments were meant to be rational and sensible explanations to some of the comments being said.

And regarding your final statement about not knowing if a poster is truthful, then the bottom line is YOU are the one saying these people are just as likely to have made up their negative stories. For what reason, I can't imagine -- but you are the only one suggesting they have been untruthful.

Meanwhile you are saying you could never endorse someplace recommended by strangers on a board, yet you feel confident in suggesting NOT to use a company for the same reasons. What a strange set of standards you have.

obxgirl, the reason I "hate to wade in" is that Fodor's threads have an alarming tendency to jump the rails and end up in territory that is full of acrimony, personal attack, politics, or a combination of the three (actually, if I were to report the conversation with my non-JA driver to Gatwick launched into with me, we could introduce the political arguments into this very thread!)

And I'm not sure my post actually added to the discussion.

There is, in my opinion, a big difference between two or more people having a valid discussion and disagreement of opinions and trying to explain or rationalize those to each other; and making "acrimonious, personal attacks". Frankly I think I see the first one here, and not the second one.

Politics is another matter -- isn't it all politics when one gets to opinions?

By the way, regarding the idea that no one should endorse a product or a hotel that he/she has not personally experienced. Huh? Travel agents and many others do it all the time. Do you honestly expect a travel agent to have stayed in every hotel she books? Recommendations can reliably be based on a lot of things besides personal experience.

Which airport service to use/is more reliable has nothing to do with politics.

On message boards a good degree is skepticsm is called for, in my opinion, especially when people ar endorsing products or services with no personal experience.

No politics, just accurate information. There are so many threads on Just Airports that you wonder if the "controversy" is just not constantly churned up by trolls using an assortment of names to promote something for their own reasons.

Often the reasons why someone would want to do this are unknowable.

Yep. You saw right through me. I have nothing better to do than make up a fake question about a service and then return and lie through my typing fingers to say that I had nothing but a positive experience with them.
BTW, I guess from now on everyone should assume I am doing the same thing regarding questions about Williamsburg. Its just all FAUX info.

noe847, I appreciate your feedback and now absolutely understand your hesitation to join the fray. I didn't think recommending a car service could be elevated to this level of a pi$$ing contest.

Surely we all now get that one coughfauxcough poster has cyber issues.

Neo and Birdie, don't engage a crazy. Your opinions and energy are too valuable to waste.

Oh, its giving me a good laugh. I always enjoy reading Neos comments anyway.

Agreed, both about laughing and enjoying Neo's comments.

I was not suggesting that the original poster was a troll. I was suggesting that some people just enjoy creating controversy for controversy's sake. Anyone reading these boards even occasionally can pick those people out of a line up.

OK, just one more. Get ready to laugh everyone.

Here is what our other poster said in a post about Washington D.C. hotels:

"Since I live here, I don't stay at any of the hotels, but, based on what I saw, I would highly recommend The Monaco."

Are the rest of you now rolling on the floor like I am?

No, I do not regularly stay at the hotels in Washington, DC.

I have got you on this one, Neopolitan. One thing I have kept off the boards because I do not want to be accused of advertising, is that, in addition to being a lawyer here, I am about to take the test to be licensed as a tour guide. As part of the training, we were taken into a few hotels that have historic connections. One of those was The Monaco. That is the only reason I can recommend it. It is a spectacular renovation in a very historic building. You would be literally sleeping on history if you stayed there as well.

Unlike you, Neopolitan, I do not recommend places and services I have not seen or experienced in some way. I saw enough of The Monaco on the tour to be able to recommend it.

So, Neopolitan, when was the last time you personally used Just Airports?

Yes, being taken through a hotel to see the renovation is enough reason to recommend a stay there. Huh?

I now see where you're coming from. Sorry, but that is NOT the same as staying in a hotel. I have walked through many historic hotels with spectacular public rooms and many of those did not reflect the quality of my stay.

If you want to suggest someone walk through that hotel to see the renovation that is one thing, but by your own standards so carefully repeated over and over again -- you are NOT qualified to recommend a stay there.

Or is this one of those "it's OK if I recommend something I haven't experienced, but no one else should be allowed to"?

<<Are the rest of you now rolling on the floor like I am?>>

For sure.

Along with "There is just too much controversy for me to put myself in the middle of it." when you-know-who is attempting to create controversy where there is none.

Is anyone else here so suspicious of everything or more intent on lecturing everyone rather than provide useful and valuable travel information?

I am thankful to have learned of JustAirports on this forum.

Upon our return, I did report that there was a question regarding whether we owned "waiting time". This was quickly and pleasantly resolved. The driver (first language not English) showed us he had accidentally picked up an incorrect amount from his chart, and I believed him. It was only worth mentioning so as others would know to check their watches - just in case.

Surely everyone knows better than to pay any attention to someone with no personal experience, versus the dozens of first-hand reports.

By the way, I'm still waiting for you to point out where I personally recommended Just Airports. I confess to suggesting that Birdie go ahead with her original plan of trying them -- but that was what she had already asked about. If she had mentioned any other car service, I would have said the same thing about the comparison to what her concierge was suggesting.

All I can speak of is my personal experience. And we were satisfied with Just Airports. I was happy to have learned of them from this forum.

Why is it any more complicated than that? No company has 100% perfect customer service, so there are bound to be problems here or there.

It's good to see various opinions of Just Airports. I take expection, however, to certain posts because my wife was a concierge for many years (she has since retired).

"Concierges customarily get tips from places that they recommend. I know for a fact that, if you don't tip them, you don't get recommended again."

Hmmm . . . this person knows FOR A FACT that all concierges get tips or they will refuse to make a recommendation? And, of course, use of the words "for a fact" is supposed to establish this person's opinion as incontrovertible. Well, I can tell you that my wife NEVER made a recommendation based upon expected tips; she gave honest opinions whenever asked.

Later, the same person says he/she/it is a lawyer. Any lawyer worth his salt knows that such a statement cannot be established "as a fact" and is actually mere speculation on the part of the declarer (unless the writer actually knows and is familiar with the business practices of every single concierge in the world - obiviously not, since he/she/it never met my wife).

All opinions have value, but they are just that - opinions, not "fact." Please do not libel concierges by stating something is an established "fact" when, in fact :-), it is not.

Concierges all get paid off for referrals. The information was gleaned from concierges I know. It is a fact of life that if they recommend, say, a guide, the guide tips them. The same for car services. It is sort of a required tip if you want to be recommended again and that is the way it is. Any honest concierge can tell you this. It is the way concierges earn their living.

By the way, I think there is nothing wrong with this and I think people know what is required when they use a concierge. Good concierges are worth their wait in gold to busy people.

Before anyone flays me for the typo (which I noticed as soon as I posted), of course, it should be "Good concierges are worth their WEIGHT in gold to busy people."